Regional Banker/Teller

PNC • Fort Worth, TX

395d

About The Position

The Regional Banker/Teller at PNC is a full-time position focused on delivering exceptional customer service and proactive sales activities. As a member of the Branch Sales and Service Regional Resource team, the role involves engaging with customers to enhance their financial wellbeing, driving sales conversations, and collaborating with partners to grow customer relationships. The position is based in Fort Worth, TX, and supports multiple branches in the region.

Requirements

• 1+ years of related experience in banking or customer service.
• Knowledge of banking products and services.
• Ability to manage multiple priorities and effective communication skills.

Nice To Haves

• Accountability
• Client Loyalty
• Customer Experience (CX)
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Responsibilities

• Manage the customer experience by identifying opportunities to improve financial wellbeing and create loyalty.
• Engage in proactive sales and service activities, including teller transactions and selling bank products.
• Collaborate with ecosystem partners to grow customer relationships and share of wallet.
• Drive proactive sales conversations through internal and outbound interactions.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Perform lobby engagement activities to connect with customers and position PNC products.
• Educate customers on managing financial transactions using technology and resources.
• Apply product and procedural knowledge to solve customer problems effectively.
• Manage risk by adhering to policies and procedures and demonstrating sound judgment.
• Ensure efficient and accurate completion of teller and branch daily operations.

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED