Unclassified - Stamford, CT
posted 4 months ago
As the Regional Business Director - Dental Operations, you will play a crucial role in overseeing the administrative operations of multiple dental offices within your assigned region. This position is essential for ensuring efficient day-to-day operations, supporting office staff, and maintaining high standards of patient care and customer service. You will be responsible for operational oversight, achieving business goals, revenue, and profitability through a respectful, forward-thinking, and motivational style. Your leadership will be key in fostering a positive work environment and ensuring that all staff are aligned with the company's objectives. In this role, you will continuously assess staffing needs and provide support for Practice Managers with effective recruitment strategies. You will also be tasked with providing training and development support to ensure that all office staff demonstrate knowledge of operational procedures and protocols. Your outstanding leadership will be vital for a geographically dispersed team, as you will recruit key hires and implement training and cross-training to strengthen service offerings. Developing a high level of excellence with the administrative and operations staff will be one of your primary responsibilities. Financial management is another critical aspect of this role. You will support the achievement of performance targets and budgeted goals, ensuring that Practice Managers comply with financial policies, including collection procedures. Additionally, you will be responsible for enhancing the patient experience and customer service by supporting daily office operations within the region when necessary. A passion for customer service and satisfaction is essential, as you will work with team members to ensure that patients of your supported practices are highly satisfied with their experiences. Compliance and regulatory requirements will also fall under your purview, as you will need to respond to clinical and operational concerns in a timely and effective manner. Communication and coordination are key, as you will act as a liaison for the providers to the Clinical Directors and other members of the management team, relaying any clinical, operational, or other issues the providers may have.