Stellar Health Group - Winchester, MA

posted about 2 months ago

Full-time - Manager
Winchester, MA

About the position

The Regional Business Office Manager/Director of Accounts Receivable is a pivotal role within our organization, responsible for overseeing the financial operations of multiple facilities. This position requires a comprehensive understanding of accounts receivable processes and the ability to manage daily business office needs effectively. The individual in this role will provide support during times of vacancy, leave of absence, or vacations of the Business Office Manager (BOM). The successful candidate will be fluent in all tasks outlined in the BOM job description, ensuring continuity and efficiency in operations. In addition to daily operational support, the Regional BOM will conduct weekly financial tracking calls with assigned facilities. These calls are essential for monitoring accounts receivable (AR) balances and ensuring that priority cases are being addressed effectively. The Regional BOM will review AR balances of residents, providing guidance to facility BOMs on resolution strategies. This role also involves determining when to escalate cases that require additional attention, ensuring that all AR collection efforts are properly documented through random audits of accounts. The Regional BOM will also be responsible for ensuring that AR programs are utilized correctly by conducting random audits and providing ongoing training as necessary. This includes assessing the cognitive appropriateness of residents' ability to sign over funds through various payment methods, including RFMS and electronic payments. The role is critical in maintaining the financial health of the facilities and ensuring compliance with all relevant policies and procedures.

Responsibilities

  • Provide facility assistance with daily business office needs and AR tasks during BOM vacancy, leave of absence, or vacations.
  • Be fluent in all tasks outlined in the BOM job description.
  • Conduct weekly financial tracking calls with assigned facilities to ensure AR balances and/or priority cases are being worked effectively.
  • Discuss top AR balances of residents and provide guidance to facility BOM on resolution.
  • Determine the need to escalate cases using appropriate methods.
  • Implement proper notation of AR collection efforts via random audits of accounts.
  • Ensure proper use of AR programs by conducting random audits and providing continued training as necessary.
  • Conduct audits to determine cognitive appropriateness of residents' ability to sign over funds via RFMS and/or electronic payment methods.

Requirements

  • Strong knowledge of accounts receivable processes and financial management.
  • Experience in a managerial or supervisory role within a business office setting.
  • Excellent communication and interpersonal skills to effectively interact with facility staff and residents.
  • Ability to conduct audits and provide training on AR programs and processes.
  • Strong analytical skills to assess AR balances and determine appropriate actions.

Nice-to-haves

  • Experience in healthcare or long-term care financial management.
  • Familiarity with RFMS and electronic payment systems.
  • Previous experience in a regional management role.
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