Regional CFS Manager - Americas

Lenovo • Whitsett, NC

397d

About The Position

The Regional CFS Manager for the Americas at Lenovo is responsible for overseeing the configuration services facility in Whitsett, NC. This role involves managing a team across multiple countries, ensuring efficient operations, and maintaining high standards of service delivery. The manager will focus on continuous improvement, resource planning, and effective communication within the team to meet the demands of the business.

Requirements

• 10+ years' proven IT experience in Configuration Engineering and Logistics.
• Previous people management experience.
• Working knowledge of Windows Operating Systems and MS Products.

Nice To Haves

• Experience in a medium to large corporation.
• Able to prioritize in a fast-paced, dynamic work environment.
• Ability to commit and hold to delivery dates while responding to short-notice requests.
• Effectively transfer thoughts and express ideas verbally in individual or group situations.
• Relevant industry experience managing, designing, and implementing enterprise scale server and desktop environments.
• Proven ability to troubleshoot client solutions.
• Automation and scripting skills.
• Exposure to regulated environments.

Responsibilities

• Provide accurate reports on all activities performed at the center on a daily, weekly, and/or monthly basis.
• Manage a team of employees based in the US, Canada, Brazil, and Mexico.
• Develop, analyze, and maintain tools that support and automate build and test processes.
• Work with the project management team to establish, document, and maintain the build process for each project.
• Plan and scale resources within the facility to cope with staggered or spiked work demand.
• Actively assess/contribute to the continuous improvement of work, standards, processes, and methodologies.
• Provide advice around capability, the scale of the facility, and other process improvements as deemed fit.
• Maintain a clean and tidy work environment within the Lenovo configuration services facility.
• Provide training and guidance on building processes as required to other staff.
• Manage and prioritize large volumes of freight/orders.
• Enable and develop new solutions based on the requirements of the region.
• Ensure appropriate tracking tools are being used and SLA and other reports are enabled to measure the performance of the sites.
• Make decisions on BMC spends accurately and ensure sites are profitable.

What This Job Offers

• Job Type: Full-time
• Industry: Computer and Electronic Product Manufacturing
• Education Level: No Education Listed