Klüber Lubrication Na Lp - Londonderry, NH
posted 4 months ago
Klüber Lubrication, a company of the Freudenberg Group, is seeking a dynamic Regional Customer Service Manager to oversee and enhance our customer service operations in the US and Mexico. This role is pivotal in creating a cohesive, efficient, and customer-centric service experience by focusing on process improvement, digitalization, and automation initiatives. The successful candidate will lead customer service teams across Texas, New Hampshire, and Mexico, driving a unified approach to service delivery. The position requires a hands-on leader who is detail-oriented and embraces challenges, with a minimum of five years of leadership experience in a corporate customer service environment. In this role, you will foster a customer-first mindset by developing and implementing strategies that prioritize customer satisfaction and build long-term loyalty. You will be responsible for identifying inefficiencies in current processes and developing strategies to enhance customer satisfaction and operational efficiency. Ensuring consistent and efficient customer service processes across regions is essential, as is the implementation of tools and technologies to streamline workflows and improve response times. As the central communication point, you will ensure that customer service acts as the hub for all communications, coordinating effectively with external customers and internal departments such as sales, supply chain, and procurement to maintain seamless interactions and information flow. Your active involvement in day-to-day operations will be crucial to ensure smooth transitions and effective implementation of new processes, making this a hands-on leadership role.