Regional Customer Service Specialist

$41,600 - $45,760/Yr

West Shore Home - Columbia, SC

Full-time - Entry Level

Columbia, SC

Construction of Buildings

About the position

As a Regional Customer Service Specialist at West Shore Home, you will play a crucial role in delivering exceptional post-installation service to customers. Your primary responsibility will be to ensure that every customer interaction exceeds expectations, contributing to the company's mission of Bringing Happiness to Every Home®. This position involves handling customer inquiries, resolving issues, and building long-term relationships with clients.

Responsibilities

• Handle both inbound and outbound calls daily, establishing long-term relationships with customers.
• Respond to customer requests via phone, email, and other channels regarding issues related to previously installed products.
• Utilize product knowledge to troubleshoot and resolve customer issues over the phone.
• Order necessary parts from manufacturers and schedule service visits as needed.

Requirements

• Proven track record of success in customer service that exceeds expectations.
• Ability to work independently and efficiently with high accountability.
• Strong passion for building relationships with customers.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance