FirstService Residential - Collegeville, PA
posted 4 months ago
As a Regional Director at FirstService Residential, you will be responsible for overseeing the operation and performance of business units by strategically managing client relationships and providing key business insights and expertise on all client situations. Your role is crucial in driving loyalty, profitability, and long-term client retention. A successful regional director embodies strong leadership values that reflect the culture of unparalleled customer service within the organization. You will create an environment of ownership and accountability for a team of community managers who are tasked with delivering property management products and services to clients, with a strong emphasis on exceptional customer service. In this position, you will lead and manage a team of managers across multiple locations, monitoring and analyzing key performance indicators to identify areas for improvement. You will foster a culture of excellence, teamwork, and continuous improvement while ensuring compliance with company policies, procedures, and regulatory requirements. Your responsibilities will include executing relationship management activities to identify client issues and opportunities, developing detailed action plans to enhance property and client relationships, and acting as a brand ambassador by communicating the value and benefits of our products and services. You will build strong relationships with board members who provide leadership to the communities managed, acting as a trusted advisor and bringing key insights and solutions to specific situations. Additionally, you will take ownership of controllable key performance indicators for your book of business, ensuring customer experience, client retention, growth, and profitability. Attracting, developing, and retaining a diverse team of managers capable of meeting the property management needs of each client will be a key focus, along with supporting the onboarding of new community managers and providing ongoing training and career development opportunities.