Regional Director of Operation-Full Service Hotels

PHMI Group • Louisville, KY

440d • $90,000 - $105,000

About The Position

The Regional Director of Operations is a key leadership role responsible for ensuring operational excellence across multiple full-service hotels within a designated region. This position focuses on delivering exceptional guest satisfaction, driving operational efficiency, and leading a team of General Managers and Department Heads. The role requires a dynamic leader who can inspire teams, manage financial performance, and uphold the company's culture and values.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Proven experience in hotel operations management at an Area or Regional level, preferably with Marriott/IHG.
• Strong leadership skills to inspire and motivate teams.
• Proficient in reporting and accounting practices for budget management.
• Exceptional verbal, comprehension, listening, and problem-solving skills.
• In-depth knowledge of hotel industry standards and regulations.
• Strong orientation towards guest service excellence and relationship building.
• Ability to adapt to changing operational needs and maintain composure under pressure.
• Willingness to work an average of 50-55 hours per week.

Nice To Haves

• Experience with digital marketing and social media strategies.
• Familiarity with hotel brand metrics and scorecards.

Responsibilities

• Hold teams accountable for results and strategy execution while motivating and inspiring performance.
• Mentor and guide General Managers and Department Heads to foster positive employer/employee relations.
• Recruit, hire, onboard, train, and develop General Managers and other key positions.
• Plan and conduct travel to properties within the assigned portfolio for hands-on leadership and support.
• Champion the company's culture, vision, mission, and core values.
• Lead and motivate team members across multiple hotels, prioritizing employee and guest satisfaction.
• Conduct property visits and routine checks to ensure quality standards are met.
• Perform thorough performance evaluations and set clear goals for success.
• Establish action plans for underperforming hotels and follow up on implementation.
• Implement training programs to enhance service quality and operational standards.
• Ensure compliance with health, safety, OSHA, and ADA regulations.
• Manage new openings and acquisitions processes for hotel onboarding.
• Collaborate with Human Resources to manage personnel records in compliance with laws.
• Lead the adoption of technologies to enhance guest experience and streamline operations.
• Monitor and address guest feedback to maintain brand perception and satisfaction.
• Collaborate with the Commercial Strategy team on sales and revenue management strategies.
• Oversee forecasting, budgeting, and financial management processes for each property.
• Audit financial reports to identify risks and opportunities for growth.
• Participate in planning and implementing company policies and engage in community affairs.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree