Regional Director of Operations Atlanta, Georgia

$100,000 - $130,000/Yr

Evolutionhospitalityusa - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

About the position

The Regional Director of Operations at Evolution Parking & Guest Services is responsible for overseeing multi-unit operations within the hotel valet parking and front door services sector. This role emphasizes team member development, coaching, and training while managing day-to-day operations in a fast-paced environment. The director will focus on continuous improvement, client relations, and strategic functions to maximize operational effectiveness and ensure excellence in service delivery.

Responsibilities

• Oversee multi-unit operations and ensure effective day-to-day management.
• Focus on team member development through coaching and training.
• Drive continuous improvement in operations and client relations.
• Manage scheduling, overtime, tip reporting, and timekeeping for associates.
• Ensure timely and accurate forecasts, payroll, and accounting reports.
• Utilize standardized business systems and ensure compliance with policies and procedures.
• Engage in recruitment and hiring processes to select the best candidates.
• Provide proper orientation and on-the-job training for new associates.
• Conduct regular performance reviews and provide feedback and coaching.
• Work with the Talent Acquisition team to plan for seasonal staffing needs.
• Integrate Evolution's service standards with client expectations.
• Develop strong working relationships with client staff members.
• Maintain confidentiality regarding associate and client information.
• Implement safety and loss prevention training for all associates.
• Follow the progressive disciplinary process for accountability.

Requirements

• Associates Degree, High School Diploma or GED required, or relevant working experience.
• 2+ years in a management position.
• Experience in valet parking.
• Valid US Drivers License.
• Experience with HRIS platforms, such as ADP.
• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with attention to detail.

Nice-to-haves

• Experience with Customer Service in a hospitality setting.
• Ability to multitask in a fast-paced environment.

Benefits

• Health, Dental, and Vision Insurance
• 401K with company match
• Employee Discounts with selected retailers
• Paid Time Off and Company Paid Holidays