Regional Director of Operations Needed for Caribbean Resorts

$140,000 - $160,000/Yr

Divi Resorts - Miami, FL

Full-time - Senior

Miami, FL

About the position

The Regional Director of Resort Operations will oversee the daily operations of multiple resorts in the Caribbean, ensuring high standards of guest satisfaction, operational efficiency, and financial performance. This role requires strong leadership to develop and mentor resort management teams, foster a culture of excellence, and ensure alignment with corporate standards and objectives. The ideal candidate is a strategic thinker with a proven track record in leading multi-site resort operations, improving guest experiences, and driving revenue growth.

Responsibilities

• Provide strategic direction and leadership to resort General Managers and their teams across the region.
• Ensure smooth operations of all resorts, including housekeeping, front office, maintenance, guest services, and food & beverage.
• Implement and maintain high standards of quality, safety, and customer service to enhance the guest experience.
• Manage and oversee the financial performance of all resorts in the region, ensuring operational expenses, labor costs, and revenue targets are met or exceeded.
• Develop and implement financial strategies that optimize profitability, including cost control measures and revenue enhancement initiatives.
• Prepare and manage annual operating budgets, forecasts, and financial reports.
• Oversee and ensure that each resort delivers a consistent and exceptional guest experience in alignment with brand standards.
• Monitor guest satisfaction scores and work with resort management to resolve service issues and continuously improve the guest experience.
• Develop initiatives to enhance guest loyalty and ensure repeat business.
• Hire, train, mentor, and develop resort leadership teams, ensuring alignment with company values and operational goals.
• Conduct regular performance reviews and provide ongoing coaching to ensure effective performance of resort leaders.
• Foster a positive work environment, promoting teamwork, accountability, and open communication.
• Ensure compliance with local, state, and federal regulations, including health and safety standards.
• Oversee risk management processes, including regular audits of safety protocols, emergency procedures, and property security.
• Act as the primary liaison between resort leadership and corporate headquarters, ensuring efficient communication across all levels.
• Collaborate with marketing, sales, and corporate operations teams to support regional growth, branding initiatives, and promotional activities.
• Participate in the development of long-term strategic plans for the region and provide insights and recommendations to senior leadership.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• 8+ years of progressive leadership experience in resort or hotel operations, with at least 3-5 years overseeing multiple properties.
• Proven track record of driving guest satisfaction, operational efficiency, and revenue growth in a multi-site hospitality environment.
• Strong financial acumen, including experience with budgeting, forecasting, and P&L management.
• Excellent leadership, communication, and interpersonal skills with the ability to lead and develop high-performing teams.
• Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
• Knowledge of safety regulations, compliance, and risk management within the hospitality industry.
• Proficient in hospitality management software and Microsoft Office Suite.

Nice-to-haves

• Experience working in a branded resort or vacation ownership environment.
• Strong understanding of resort operations, including housekeeping, food & beverage, front office, and maintenance.

Benefits

• Paid holidays
• Relocation assistance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Life insurance