Regional Director of Operations - NY3

About the position

The Regional Director of Operations (RDO) is responsible for the operational rigor and oversight across multiple centers within a geography. This role reports to the Regional Vice President with close collaboration with regional leaders such as the Senior Medical Director, the Population Health Director, and the Regional Director of Growth. The center Practice Managers, as well as other regional resources, will report to the Regional Director of Operations (team of 4-9). Accountability for predetermined operational metrics and budget management is crucial for success. This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a patient first and operational sustainability mentality is a must-have.

Responsibilities

• Ensure all centers are operationally efficient and are optimizing resources for patients.
• Deep ownership of and expanded focus on patient experience.
• Gather appropriate teammate and patient information to inform development of best-in-class customer service experience.
• Focus on schedule management, patient responsiveness, and clinical outcomes.
• Continuously improve sites through proactive identification and improvement of operational opportunities.
• Problem solve with center level leadership and create sustainable solutions.
• Promote standardization to OSH best practices and SOPs to promote quality control.
• Share best practices and coordinate across centers and markets.
• Launch new initiatives that will enhance daily operations.
• Provide feedback on new initiatives to corporate clinical operations teams.
• Identify workflow impact across service, outreach, and clinical teams.
• Serve as the Subject Matter Expert in all things operational for corporate initiatives.
• Leverage best practices for clinical implementation and project management.
• Instill a collaborative culture between operational leaders in the region.
• Onboard, train, and coach new Practice Managers.
• Conduct independent operational reviews on performance, quality, and other metrics.
• Support Practice Managers in team development and build a regional cohort culture.
• Lead efforts to support overall employee engagement scores.
• Act as an ambassador for DE&I initiatives across the region.
• Personify and cultivate Oak Street Health's mission within the Region.
• Perform other duties as assigned.

Requirements

• 5 or more years of experience in a supervisory role in a clinical or medical setting.
• At least 2 years of multi-site experience.
• Undergraduate degree required, Masters preferred.
• Incredible level of organization, reliability, and independence.
• A passion for mentorship and team development.
• A problem-solving orientation and eagerness to identify process gaps.
• Ability to manage multiple priorities across various stakeholders and departments.
• Excellent interpersonal skills, ability to work across a matrixed organization.
• US work authorization.

Nice-to-haves

• Someone who embodies being 'Oaky'.

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.
• Paid vacation, sick time, and investment/retirement 401K match options.
• Health insurance, vision, and dental benefits.
• Opportunities for leadership development and continuing education stipends.
• New centers and flexible work environments.
• Opportunities for high levels of responsibility and rapid advancement.