Restaurant Associates - New York, NY
posted 3 months ago
The Regional Director of Operations plays a pivotal role as a strategic partner to the Restaurant Services Team. This position involves collaborating on strategic planning, program development, financial management, and fostering a culture of excellence within the organization. The Regional Director is responsible for overseeing all operational aspects and critical support functions while focusing on team development. In this role, you will plan objectives for the region and ensure that unit directors comply with corporate, regional, and financial goals. You will be accountable for the overall operation, growth, and profitability of the region, ensuring that all activities align with the company's mission and objectives. Key responsibilities include planning and directing the operation of assigned accounts in support of Key Performance Indicators (KPIs), developing a common direction for the team, and setting clear priorities and strategies for team members. You will also be responsible for developing, recommending, and implementing policies and procedures to maximize income from existing accounts. Supporting the development and implementation of dining and hospitality programs that meet client needs and comply with industry standards is essential to ensure client and customer satisfaction. Additionally, the Regional Director will participate in the sales process for acquiring new business, monitor financial reports to ensure budgetary compliance, and develop and motivate an effective management and culinary staff. Maintaining client satisfaction and account retention through effective communication and resolution of complaints is a critical aspect of this role. You will also conduct performance evaluations and complete all required reports in a timely manner, ensuring adherence to corporate policies and procedures. This position requires a proactive approach to customer service and the ability to address client concerns effectively, ensuring a high level of service at all points of contact.