Regional Director of Operations, Restaurant Services

$150,000 - $160,000/Yr

Restaurant Associates - New York, NY

Full-time - Mid Level

New York, NY

Administrative and Support Services

About the position

The Regional Director of Operations plays a pivotal role as a strategic partner to the Restaurant Services Team. This position involves collaborating on strategic planning, program development, financial management, and fostering a culture of excellence within the organization. The Regional Director is responsible for overseeing all operational aspects and critical support functions while focusing on team development. In this role, you will plan objectives for the region and ensure that unit directors comply with corporate, regional, and financial goals. You will be accountable for the overall operation, growth, and profitability of the region, ensuring that all activities align with the company's mission and objectives. Key responsibilities include planning and directing the operation of assigned accounts in support of Key Performance Indicators (KPIs), developing a common direction for the team, and setting clear priorities and strategies for team members. You will also be responsible for developing, recommending, and implementing policies and procedures to maximize income from existing accounts. Supporting the development and implementation of dining and hospitality programs that meet client needs and comply with industry standards is essential to ensure client and customer satisfaction. Additionally, the Regional Director will participate in the sales process for acquiring new business, monitor financial reports to ensure budgetary compliance, and develop and motivate an effective management and culinary staff. Maintaining client satisfaction and account retention through effective communication and resolution of complaints is a critical aspect of this role. You will also conduct performance evaluations and complete all required reports in a timely manner, ensuring adherence to corporate policies and procedures. This position requires a proactive approach to customer service and the ability to address client concerns effectively, ensuring a high level of service at all points of contact.

Responsibilities

• Plans and directs the operation of the assigned accounts in support of the Key Performance Indicators.
• Develops common direction for the team and sets priorities, making team agenda and strategy clear to all members.
• Develops, recommends, and implements policies and procedures to ensure maximum income from existing accounts.
• Supports the development and implementation of dining and hospitality programs that meet client needs and ensure satisfaction.
• Participates in the sales process for the acquisition of new business.
• Monitors financial reports to ensure budgetary compliance with Regional and Corporate goals.
• Develops and motivates an effective management and culinary staff to achieve regional and corporate goals.
• Interfaces with existing clients to maintain satisfaction and account retention.
• Resolves client, employee, and customer satisfaction complaints elevated from Directors.
• Conducts appropriate annual and semi-annual performance evaluations.
• Completes all daily, weekly, or monthly reports as outlined in corporate policy and procedures on time.
• Projects and practices consistent ownership attributes, providing high customer service at all points of contact.
• Actively participates in client meetings and site visits with the management team, ensuring company policies are followed.

Requirements

• Bachelor's degree in Business or Hospitality related field, or equivalent experience.
• Demonstrated ability to manage a team of six or more manager-level team members.
• Minimum of four years experience in multi-unit foodservice management.
• Experience with high-volume luxury multi-unit food service management.
• Strong track record of driving hospitality and customer satisfaction.
• Proven ability to work effectively in an unstructured, fast-paced, and P&L driven environment.
• Proven ability to mentor and develop team members.
• Excellent written and verbal communication skills.

Nice-to-haves

• Experience in strategic planning and program development.
• Knowledge of financial management and budgetary compliance.
• Ability to develop and implement effective policies and procedures.

Benefits

• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life Insurance/AD
• Retirement Plan
• Paid Time Off
• Holiday Time Off
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance