Regional Director of Operations

About the position

The position involves overseeing a Division/Market of multiple restaurants, ensuring that management teams adhere to core values to foster a positive work environment. The role is focused on driving relentless execution by meeting food quality, service standards, and Store Operation Cash Flow (SOCF) for the respective Division/Market. The individual will be responsible for achieving targeted KPIs such as Revenue, Labor, Cost of Goods, Controllable Expenses, and Turnover to maximize SOCF.

Responsibilities

• Advise and partner with General Manager(s) to ensure restaurant goals and objectives are set and on track.
• Pursue purpose in fulfilling the Company goals and objectives relentlessly.
• Partner with Human Resources to recruit and hire management for their division and company.
• Coach and direct GMs in the personnel process for Managers in Training (MITs).
• Coach and direct GMs in the development, coaching, and discipline of the Managers they supervise.
• Produce and maintain an effective succession plan for all levels.
• Coach and direct GMs in the selection and development of Future Leaders and internal management candidates.
• Perform required Inventory Audits, Food Safety, and High-Risk Inspections including follow up.
• Maintain a constant dialogue with their direct supervisor regarding Ops and staff.
• Ensure GMs perform Quarterly Check-In discussions and update Performance Ratings for each of their Managers.
• Ensure restaurants achieve purpose and follow all company standards and policies.
• Ensure compliance with all state and federal laws including wage and hour regulations.
• Ensure progressive discipline procedures are followed and employee relations issues are handled consistent with company policy.
• Ensure all facilities are properly maintained for all guests.
• Analyze operating results and prepare action plans with GMs.
• Develop and meet budgets with GMs and DOE or Sr. DOE.
• Support, enforce, and follow through on all Communications/Memos/Company initiatives.
• Ensure all Managers are current in all required certifications.
• Utilize CrunchTime/Teamworx/Labor Card, KDS to achieve high guest satisfaction and manage labor costs.
• Take on participatory or leadership roles in special projects/initiatives as required.
• Perform other duties as assigned.

Requirements

• College degree and/or business experience equivalency required.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to interact positively and professionally with people at all levels, both internally and externally.
• Excellent knowledge of financial information and a thorough understanding of the P&L and all Dashboard Reports.
• Problem analysis and resolution skills using all available Key Performance Metrics.
• Ability to recruit, develop and retain strong Management Teams.
• Proficient in Microsoft Outlook and have a working knowledge of Microsoft Word and Excel.

Nice-to-haves

• Demonstrated ability to lead people and embody core values to achieve results through others.
• Ability to organize, follow through with commitments and deadlines, and multi-task.
• Ability to execute short-term initiatives and plan ahead for over a 6-12 month period.