Compass Group - Sacramento, CA
posted 5 months ago
The Regional Director of Operations at Compass Group is a pivotal role responsible for managing accounts primarily in and around Sacramento, CA, with a significant travel requirement of 75%. This position demands a proven track record of ensuring high-quality services, financial success, and client satisfaction within the region while providing strong leadership. The ideal candidate will have experience in multi-unit management within contract food services, and while culinary experience is not mandatory, it is considered a valuable asset that contributes to the company's commitment to excellence. The role requires exceptional written and verbal communication skills to effectively engage with internal teams and external partners, as well as strong leadership and training abilities to influence and inspire teams. A hands-on leadership style is essential, as building robust relationships is key to achieving success in this position. In terms of account management and client relations, the Regional Director will balance company goals and regulatory agency requirements with individual client objectives to create personalized programs that meet resident needs. This includes conducting quarterly business reviews with clients to ensure community objectives are met, communicating industry trends, and providing opportunities for clients to share critical feedback. The role also involves active participation in food service-related committees within assigned communities and being visible at special events to demonstrate the company's commitment to the community. Strong problem-solving and decision-making skills are necessary to handle multiple priorities in a fast-paced, multi-site environment, along with the flexibility to travel between communities within the region. The Regional Director will also be responsible for ensuring responsible financial management of assigned communities, developing annual budgets, monitoring financial reports for compliance, and implementing policies to achieve financial results. Participation in the sales process, including contract negotiations and leading new opening services for new business accounts, is also a key aspect of the role. Collaboration with the marketing team to develop promotional initiatives and marketing campaigns to drive revenue and enhance resident experiences is expected. Team building and management are critical components of this position. The Regional Director will provide vision, strategy, and tools to team members to successfully execute their community dining programs, ensuring high levels of resident and client satisfaction. Exceptional leadership abilities are required to motivate, develop, and manage a diverse team, providing both positive and negative feedback to identify areas for improvement and implement necessary training programs. The role also involves recruiting, training, mentoring, and motivating a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork.