Regional Director S&M Business Operations

Hilton - Avila Beach, CA

Full-time - Senior

Avila Beach, CA

Accommodation

About the position

As the Regional Director of Sales and Marketing Business Operations at Hilton Grand Vacations, you will play a pivotal role in leading and supporting the operations of business management within a defined region. This position is designed for a highly motivated individual with an outgoing personality, eager to implement policies and procedures that ensure revenue and statistical performance targets are met and exceeded. You will work closely with internal production departments and senior leaders, including Local Marketing, Direct Marketing, and Sales, to achieve both short and long-term financial objectives. Your responsibilities will include owning the Business Operations teams within the region, providing ongoing business analysis to identify opportunities for efficiencies and profitability improvements. You will also lead and develop operational teams, including Client Relations and Guest Services, while partnering with Contract Services Regional leadership for policy and process implementation. Additionally, you will support the Senior Vice Presidents of Sales and Local Marketing teams, ensuring that onsite Business Operations teams are adequately resourced to support local leaders. A key aspect of your role will be to build a consolidation plan for financial and operational reporting across all lines of business and programs. You will lead consistent financial reviews, quarterly business reviews, and forecast review meetings with key partners throughout the region to ensure a clear understanding of risks and opportunities. Your ability to manage effectively across time zones, geographic locations, and diverse client groups in a high-pressure, results-driven environment will be crucial. You will also guide special projects that support changing sales, marketing, and growth objectives, while providing training, motivation, and development for team members to enhance their performance.

Responsibilities

• Institutes policies and procedures to ensure revenue and statistical performance targets are met and exceeded.
• Plans, advises, and provides leadership to achieve short and long-term financial objectives in partnership with Sales and Marketing.
• Owns the Business Operations teams within the defined region.
• Provides ongoing business analysis to resolve opportunities for efficiencies and profitability improvement.
• Leads and develops operational teams including Client Relations and Guest Services.
• Partners with Contract Services Regional leadership for policy and process implementation.
• Supports SVPs of Sales and Local Marketing teams and ensures adequate resources for onsite Business Operations teams.
• Builds a consolidation plan for financial and operational reporting across all lines of business and programs.
• Leads financial reviews, quarterly business reviews, and forecast review meetings with key partners.
• Partners with leaders of Inventory Management and Corporate Marketing on forecasting and planning for sales and marketing trends.
• Executes effective management across time zones and diverse client groups in a high-pressure environment.
• Guides special projects that support changing sales, marketing, and growth objectives.
• Provides training, motivation, and development of team members.

Requirements

• Bachelor's degree in Business or Management related field.
• 4+ years of Management Experience required.
• Demonstrated ability in positions of increased responsibility in Business Development, Business Support, Financial Planning & Analysis or Revenue Management.
• Ability to work independently and manage multiple projects efficiently.
• Excellent written, verbal, and presentation skills.
• Timeshare experience within business support, finance, revenue management, or inventory required.
• Possess influential and negotiation skills.

Benefits

• Employee stock purchase plan
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching