Hilton - Avila Beach, CA
posted 4 months ago
As the Regional Director of Sales and Marketing Business Operations at Hilton Grand Vacations, you will play a pivotal role in leading and supporting the operations of business management within a defined region. This position is designed for a highly motivated individual with an outgoing personality, eager to implement policies and procedures that ensure revenue and statistical performance targets are not only met but exceeded. You will work closely with internal production departments and senior leaders, including Local Marketing, Direct Marketing, and Sales, to achieve both short and long-term financial objectives. Your responsibilities will include owning the Business Operations teams within the region, providing ongoing business analysis to identify opportunities for efficiencies and profitability improvements. You will also lead and develop operational teams, including Client Relations and Guest Services, while partnering with Contract Services Regional leadership for policy and process implementation. This role requires you to build a consolidation plan for financial and operational reporting across all lines of business and programs, ensuring that the onsite Business Operations teams are adequately resourced to support local leaders. In addition to financial support, you will conduct consistent financial reviews, quarterly business reviews, and forecast review meetings with key partners throughout the region to ensure a clear understanding of risks and opportunities. You will collaborate with leaders in Inventory Management, Business Operations - Club and Resorts, and the VP of Business Operations of Corporate Marketing to forecast and plan for sales and marketing trends, ultimately supervising and improving operational flow. Your ability to manage effectively across time zones and diverse client groups in a high-pressure, results-driven environment will be crucial. You will also guide special projects that align with changing sales, marketing, and growth objectives, while providing training, motivation, and development for your team members to enhance their performance.
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