Chepstow Garden Centre - Orlando, FL
posted 3 months ago
The primary purpose of this position is to oversee the deployment and integration of Digital Customer Service Platform(s) within the North America region, ensuring that all activities align with both regional strategies and the overarching group strategy. This role is pivotal in driving process change, managing change management activities, and ensuring that regional business requirements are accurately represented in the global build of the platform. The scope of this role includes regional oversight and execution of digital platform projects and customer experience initiatives, as well as coordination between regional and global teams to align on strategic priorities. In this position, you will be responsible for comprehensive management of change, risk, stakeholder engagement, and compliance within the region. Key measures of success will include the successful execution of the regional strategic vision, effective development and execution of change management plans, timely delivery of projects, and strong stakeholder engagement. You will also be tasked with incorporating customer feedback into platform features and ensuring compliance with regional regulatory requirements and data privacy laws. Training and support for regional teams and end-users will also be a critical component of your responsibilities. Your major accountabilities will include executing the regional vision, developing and executing change management plans, facilitating consensus among stakeholders, aligning regional strategies with enterprise goals, overseeing project implementations, and providing analytical support. You will need to tailor strategies to fit local customs and regulations while ensuring that customer needs are met and that the platform complies with all relevant laws. Additionally, you will provide training, develop materials, and conduct workshops to support the successful adoption of the platform.