Regional IT Support Specialist

$59,038 - $89,121/Yr

Nixon Peabody Llp - Washington, DC

Full-time

Remote - Washington, DC

Professional, Scientific, and Technical Services

About the position

The Regional IT Support Specialist is responsible for providing onsite technical assistance to attorneys and staff in the setup and support of the Firm's information technology hardware and software applications. This role is crucial in ensuring that all IT-related issues are addressed promptly and effectively, allowing the firm to maintain its high standards of service and efficiency. The position requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service. The specialist will work closely with the Local IT Manager and other team members to manage Service Desk call tickets, ensuring that all requests are handled in a timely manner. In this role, you will configure desktops, laptops, smartphones, telephones, multifunction devices, and printers according to the standard configuration process. You will also be responsible for supporting users with hardware, software, and connectivity issues in both in-office and remote work environments. This includes providing technical support for conference room meetings, managing video/web conferencing, and maintaining video equipment for internal and external use. Additionally, you will contact and collaborate with vendors to troubleshoot and resolve issues with various IT equipment, ensuring that all systems are functioning optimally. The position also involves maintaining an inventory of IT assets and participating in regularly scheduled team and project meetings. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a self-motivated attitude, allowing them to work independently with minimal supervision. At Nixon Peabody, we value diversity and encourage individuals from various backgrounds to apply, as we believe that a diverse team enhances our ability to serve our clients effectively.

Responsibilities

• Configure desktops, laptops, smartphones, telephones, multifunction devices and/or printers per the standard configuration process as directed by the Local IT Manager.
• Accept ownership and accountability for Service Desk call tickets assigned to him/her and team members by either the Local Office IT Manager or Service Desk.
• Support users for all hardware, software and connectivity issues for both in-office and remote work environments.
• Support and maintain day to day requests for office setups which include PC hardware and telephone equipment.
• Provide technical support for conference room meetings, including video/web conferencing, projection equipment and computer connectivity.
• Maintain video equipment for internal and external use.
• Contact and work with vendors to troubleshoot and resolve issues with smartphones, PCs, printers, and AV equipment.
• Perform daily support activities in accordance with the Firm's standard operating procedures.
• Participate in regularly scheduled team/project meetings.
• Maintain IT asset inventory.

Requirements

• Bachelor's degree or equivalent experience in Information Technology preferred.
• 2-7 years of previous experience in IT support role.
• Experience and proficiency with Microsoft Desktop OS, iOS, Microsoft Office application suite, as well as other legal industry technology, tools and applications.
• Proficiency in IT skills including Operating systems, hardware, networking, wireless and peripheral integration.
• Good organizational skills and a demonstrated ability to communicate on all levels.
• Skillful in investigating and analyzing problems, seeking clarification and support where needed, and reporting to supervisors when appropriate.
• Ability to handle multiple assignments, including complex issues requiring collaborative efforts between users, support engineers, and vendors to ensure timely responses or resolutions.
• Excellent customer service skills to provide incredible support to all levels of the firm.
• Self-motivated and able to work independently with minimal supervision.
• Ability to build and maintain collaborative relationships with peers, work as a team player and to express ideas effectively to individuals and groups.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance