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Brunswick - New York, NY
posted 23 days ago
About the position
As part of our talented team, you will provide all dealer, broker, and retail customers with technical/service support, assistance in the areas of service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury and Brunswick products and specializing in large vessel systems, electronic integration and high horsepower applications. This role reports to a Regional Service Manager. Supporting the following territories: MA, RI, CT, NY, NJ, PA, DE, MD.
Responsibilities
- Provide technical/service support to dealer, broker, and retail customers.
- Assist in service management and customer relations/satisfaction.
- Handle warranty adjustments and product performance inquiries.
- Support installation for Mercury and Brunswick products, focusing on large vessel systems and electronic integration.
- Develop and execute strategies for product issue resolution.
Requirements
- Thorough knowledge of Mercury products.
- Thorough knowledge of large vessel systems, with a focus on electrical systems.
- Thorough knowledge of marine industry service management.
- Excellent organization and planning skills.
- Willingness to travel (75% - 90%).
- Ability to work independently and make accurate decisions.
- Excellent interpersonal skills and customer service skills.
- Strong computer and technology skills.
Benefits
- Competitive 401(k) plan with company match.
- Health benefits.
- Paid time off.
- Robust Wellness Program.
