Regional Manager - Security

About the position

The Regional Manager for Sunstates Security is responsible for overseeing operations, client relationships, and personnel management within a designated geographical area. This role requires strong leadership skills and a commitment to exceptional customer service, ensuring client satisfaction and retention while managing a team of security personnel. The position offers a competitive salary and a comprehensive benefits package, emphasizing career growth and employee development.

Responsibilities

• Hire, train, develop and motivate supervisory staff to effectively manage daily operations of security site personnel.
• Build superior customer relationships and exceed client service levels to ensure client retention and satisfaction.
• Manage employee performance including performance appraisals, employee recognition, coaching and staff development initiatives, and corrective actions.
• Coordinate with the executive management team to establish branch goals and objectives and communicate these objectives with the customer and employees.
• Operational functions include payroll, billing, staffing, scheduling, and employee relations.
• Manage quality assurance inspections and initiatives to assure compliance and commitment to the client.
• Cost control and budgeting to ensure branch accounts remain on service-related and budgetary targets.
• Work in conjunction with sales and marketing to identify and develop new business opportunities.

Requirements

• Bachelor's degree in Criminal Justice, Business Administration, or related field is highly preferred.
• Minimum of 8 years or more management-related experience preferably in the security industry.
• Valid Texas Security License is required.
• Excellent organizational, leadership, communication, and time management skills.
• Self-starter with the ability to work independently.
• Focus on customer service excellence and a strong ability to develop and foster high-level relationships with client representatives.
• Ability to qualify and be issued a security officer license in all areas under authority.
• Valid driver's license and good driving record.

Nice-to-haves

• Knowledge of the geographical region is required.
• 24/7 availability to respond to the client and staff, site events, or have qualified backup when unavailable.

Benefits

• Full medical, dental & vision insurance coverage
• Free life insurance coverage
• 401k plan with company match
• Generous PTO allowance
• Tuition assistance
• Performance-based bonus potential (10% of base salary)
• Monthly vehicle allowance - paid monthly - plus mileage (paid at current IRS rate)