Regional Manager

RPM Living - Houston, TX

Full-time - Manager

Hybrid - Houston, TX

About the position

Looking for something different? We ARE that something different at RPM Living. Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...we show you the way to success. The position: The Regional Manager is responsible for the recruitment, training, development, and supervision of Property Managers and shares responsibility for maintaining the physical asset and performance of assigned properties in their portfolio while maintaining a strong client relationship. The Regional Manager will assist the Regional Vice President and other supervisors with additional special projects as needed.

Responsibilities

• Responsible for recruiting and interviewing candidates for communities in their portfolio.
• Conduct regular team meetings.
• Conduct 1-on-1 meetings such as coaching, conflict resolution, goal setting, quarterly check-ins and annual reviews.
• Manage HR issues.
• Conduct onboarding and training and mentoring team members.
• Weekly site visits at each community and spending time with the team members.
• Schedule and host client calls on a weekly basis.
• Responsible for taking the lead in any unscheduled client communications.
• Prepare for client visits with onsite team members, setting an agenda and conducting follow-up in writing.
• Create a business plan for each community and proactively strategize on a weekly, monthly, and quarterly basis.
• Complete tasks in Property Management System (PMS) accordingly due to leasing week restrictions.
• Request access to properties for staff/self.
• Review property websites/ILS listings and advertising.
• Review social media postings and content.
• Review/update market survey information.
• Employee engagement platform management.
• Expense management approvals and expense reporting.
• Internal applicant platform management and recruiting.
• Management of resident and vendor-related calls.
• Time management Software: PTO approvals, schedule quarterly and annual conversations.
• Yardi/RealPage/Entrata invoice review and approvals.
• Quarterly Bonus review/approval.
• Monitor support tickets for team members and provide approvals when needed.
• Create manual client reporting and ensure accuracy.
• Compile/review monthly and quarterly bonus reporting.
• Review team training completion and coaching team.
• Review and approve POs and IRs.
• Review pre-close property financials.
• Month-end accounting closeout and review.
• Prepare annual budgets and re-forecasting/cash analysis.
• Review applications - overrides, exceptions, additional conditions.
• Address resident concerns timely.
• Manage unit/amenity pricing either manually or through Revenue Management Software.
• Coordinate/complete Due Diligence file audits and unit inspections.

Requirements

• 4 Years of Property Management Experience, two years in a Regional Manager or multi-site manager role.
• 3rd party management experience.
• PFC/HFC experience preferred.
• Proficiency in Microsoft applications.
• A valid Driver's License is required.
• Experience with Property Management Software (Yardi preferred).
• Organized, self-starter with strong business acumen.

Benefits

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG).
• Paid time off plus floating holidays and volunteer days.
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts).