Regional Operations Analyst

Academy Sports - Katy, TX

Full-time - Mid Level

Katy, TX

5,001-10,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. The Regional Operations Analyst position is designed for individuals who are passionate about retail operations and analytics. This role requires a high school diploma or equivalent, with a preference for a Bachelor's degree in Business, Finance, or a relevant field of study. The ideal candidate will have at least 3 years of experience in an analyst or store operations role, with a strong understanding of retail operations, merchandising, and retail systems and technology. Experience with workforce management and expense management is essential, as is familiarity with tools such as Kronos, Microstrategy, and SQL. In this role, you will provide regional support to field teams regarding all data, analytics, and expense-related matters. You will operate as a subject matter expert (SME) to store operations and retail store leadership regarding workforce data and analytics, labor forecasting, and controllable expenses. Your responsibilities will include developing and automating reports and tools to assist leadership with data-driven decisions, analyzing and forecasting workload to determine resource capacity, and identifying opportunities in scheduling and payroll management. You will also be tasked with preparing presentations for senior leadership regarding workforce dynamics and metrics that impact business outcomes. The position requires excellent interpersonal, written, and verbal communication skills, as well as the ability to engage effectively with individuals at various levels, both internal and external. You will need to consistently apply sound judgment and operate professionally, effectively, and ethically as an individual contributor to the team. The ability to remain organized, pay attention to detail, and meet critical deadlines is crucial for success in this role.

Responsibilities

• Provide regional support to field teams regarding all data, analytics, and expense related matters
• Operate as a subject matter expert (SME) to store operations and retail store leadership regarding workforce data and analytics, workforce management systems, labor forecasting, and controllable expense
• Develop and automate reports and tools to serve as a catalyst for change by assisting leadership with data driven decisions
• Analyze, forecast and plan workload to help determine resource capacity and impacts for respective Region across Academy's network
• Identify opportunities in scheduling, payroll management, and expense management with field operations
• Develop recommendations and solutions that will ultimately impact Academy's bottom line
• Develop a thorough understanding of Academy's strategic operating plans and workforce utilization requirements
• Empower field leaders to make informed decisions through reporting and analytics
• Prepare presentations for senior leadership regarding workforce dynamics and metrics that impact business outcomes
• Implement management tools to optimize workforce planning and management, including dashboards, key performance indicators (KPIs) and reporting
• Monitor service levels and forecasted workloads to influence and positively impact performance results
• Partner with store operations leadership and business partners to achieve performance goals and strategic initiatives
• Collaborate with cross functional business partners on various projects and initiatives

Requirements

• High school diploma or equivalent
• Bachelor's degree in Business, Finance or relevant field of study preferred
• 3+ years of experience in an analyst or Store Operations role
• Retail experience, specifically an understanding of retail operations, store operations, merchandising, and retail systems and technology preferred
• Demonstrated application of workforce management and expense management
• Previous experience using tools such as Kronos, Microstrategy and SQL preferred
• Analytical, with strong mathematical skills, problem-solving abilities and creative resolution skills
• Strategic thinker who can understand analysis and delivery of analytics
• Proficient use of Microsoft Office programs, specifically Excel
• Excellent interpersonal, written and verbal communication skills, with ability to interact effectively with individuals at various levels, both internal and external
• Strong time management skills, ability to support multiple projects and effectively prioritize