Regional Operations Coordinator

$47,000 - $55,000/Yr

Elwyn - Raleigh, NC

Full-time

Raleigh, NC

5,001-10,000 employees

Ambulatory Health Care Services

About the position

The Regional Operations Coordinator (ROC) at Elwyn Adult Behavioral Health Services plays a crucial role in providing administrative support to the Regional Director and management team. This position is dedicated to enhancing the operational efficiency of the region by managing financial and administrative information, ensuring compliance with regulations, and facilitating communication within the organization. The ROC is integral to the success of the team, contributing to the overall mission of improving the quality of life for individuals living with mental illness and addictions.

Responsibilities

• Warmly greet clients and answer/triage phone calls.
• Coordinate, document, and follow up on referrals for services.
• Share health information with internal treatment staff.
• Facilitate medical release of information.
• Assess individuals' service needs and report to the team.
• Conduct outreach to individuals at risk of discharge.
• Organize and maintain office supplies, files, and equipment.
• Support Regional Director in QM initiatives.
• Assist with licensing processes.
• Produce computer reports as needed.
• Act as a liaison with internal and external organizations.
• Process invoices and seek approval for expenses.
• Reconcile retail cards, receipts, and expense reports.
• Develop and maintain expense reports to track spending.
• Follow up with missing HR paperwork.
• Complete onboarding for new hires.
• Assist with CARF accreditation and licensing.
• Ensure records are audit ready.
• Serve as primary contact for new employee orientation.
• Assist with data coordination.
• Assist with Human Rights meetings, investigations, and reporting.
• Assist Regional Director with budget and expenses.
• Maintain documentation for property vendors and service contracts.
• Ensure vehicle maintenance.
• Coordinate facility needs.
• Prepare letters for medical records.
• Provide Front Desk coverage.
• Assist with regional projects.
• Update program and regional policies and procedures.
• Maintain regional organizational chart, staff changes, and personnel contact information.
• Participate in and take minutes for Regional Leadership Team Meetings.
• Facilitate Quality Improvement Committee and Safety Committee meetings.
• Provide administrative support as requested.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in a Human Service Field, Business Administration, or Health Education/Promotion and one or more years of medical administrative experience, preferably in the behavioral health field.
• Or High School Diploma and three or more years of medical administrative experience, preferably in the behavioral health field.
• Demonstrated ability to work effectively as part of a team.
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities.
• Demonstrated strong attention to detail.
• Demonstrated strong time management and organizational skills.

Nice-to-haves

• Previous leadership or management experience.
• Previous experience working within and managing a unionized workforce.
• Highly Preferred: Non-profit human service experience.

Benefits

• Health insurance through Aetna.
• Free to low-cost dental and vision coverage for employees and their dependents.
• 403(b) program with discretionary match contribution from Elwyn.
• Tuition Reimbursement Program.
• Master's degree incentive for employees working 30 or more hours weekly.
• Employee recognition program with bonus compensation.