South Florida Ent Associates, P.A. - Pembroke Pines, FL
posted 5 months ago
The Regional Operations Director for Broward & Palm Beach Florida ENT Associates is a pivotal role that reports directly to the Vice President of Operations. This position is responsible for overseeing the overall success of a designated region that encompasses multiple ENT physicians and locations. The Regional Operations Director will provide leadership, direction, administration, and coordination of medical office activities within the assigned region. This includes accountability for operations, customer service, patient care, financial performance, managing physician and client relationships, strategic implementation, and people management. The role is crucial in ensuring that the operations align with the company's standards and objectives, thereby enhancing the quality of care provided to patients. In this role, the Regional Operations Director will assist in preparing annual budgets in collaboration with operational and clinical leadership, as well as the finance and accounting team. They will participate in the development and recommendation of corporate policies and procedures, implementing and monitoring internal processes to ensure effective and efficient operations. The director will also be responsible for monitoring controllable office expenses and attending monthly care center meetings to address operational issues and communicate significant matters related to company strategy and financial performance. The position requires a strong focus on physician relationship management, where the director will coordinate contract negotiations and monitor contract changes. Regular meetings with physicians will be essential to identify projected changes in service requirements, proactively address expectations and issues, and understand local market dynamics that impact the company and its physicians. Additionally, the Regional Operations Director will play a key role in people management, recruiting, training, developing, and evaluating Care Center managers and employees to ensure high levels of customer and patient service.