DaVita

posted 4 months ago

Full-time - Manager
101-250 employees
Ambulatory Health Care Services

About the position

As the Regional Operations Director (ROD) for DaVita Kidney Care, you will play a pivotal role in overseeing the operational performance of 10 to 12 outpatient dialysis clinics located in the Bronx, New York City. This leadership position requires a results-driven individual with a strong operational focus, who is capable of managing a diverse team of approximately 250+ teammates, including 10-12 direct reports who are clinic managers. You will be responsible for a significant P&L of around $50 million, ensuring that financial and operational goals are met while maintaining high standards of clinical care. Your role will involve collaborating closely with a Division Vice President and other regional and divisional leaders, including finance and medical directors, to drive business success and enhance patient care. In this position, you will have complete accountability for your P&L, managing financial growth, labor management, contract management, and capital expenses. You will be tasked with driving operational, financial, team, and clinical performance through the use of key performance indicators (KPIs) and metrics. A critical aspect of your role will be to work directly with clinic managers to identify and address employee and patient concerns, ensuring alignment with regional goals and standards. You will also be responsible for addressing top growth priorities, leading operational conversions on acquisitions, and implementing strategic planning initiatives that maximize the region's clinical care and growth potential. The position requires frequent travel throughout your assigned territory, approximately 4 to 5 days a week, with up to 20% travel outside your territory for divisional and national meetings. This role is designed for an ambitious leader who thrives in a challenging environment and is motivated by the opportunity to make a significant impact in the healthcare sector.

Responsibilities

  • Oversee the operational performance of 10 to 12 outpatient dialysis clinics in the Bronx.
  • Manage a team of approximately 250+ teammates, including 10-12 direct reports (clinic managers).
  • Take complete accountability for a P&L of approximately $50 million.
  • Drive financial and revenue growth, labor management, contract management, and capital expenses.
  • Ensure operational, financial, team, and clinical performance through KPIs and metrics.
  • Work directly with clinic managers to address employee and patient concerns.
  • Lead successful operational conversions on acquisitions and strategic growth initiatives.
  • Develop and implement strategic planning initiatives to maximize clinical care and growth potential.
  • Collaborate with finance, people services, strategy, and quality teams to support operational execution.

Requirements

  • 5+ years of experience as a supervisor/leader in operations, with at least 2+ years of multisite experience.
  • Bachelor's degree required; Master's degree strongly preferred.
  • Strong leadership acumen with a successful track record in team management and development.
  • Prior P&L management experience with demonstrated financial expertise.
  • Experience working in a matrix organization and managing multiple priorities across various stakeholders.
  • Strong analytical, quantitative, and logical thinking skills.
  • Advanced computer skills and proficiency in MS Excel; intermediate skills in MS Word, Outlook, and PowerPoint.

Nice-to-haves

  • Healthcare industry background is a plus.

Benefits

  • Comprehensive medical, dental, and vision benefits.
  • 401(k) match.
  • Paid time off and family resources.
  • EAP counseling sessions and access to Headspace®.
  • Backup child and elder care.
  • Maternity and paternity leave.
  • Pet insurance and more.
  • Professional development programs and on-demand virtual leadership courses.
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