Regional Operations Director (ROD)

Ivx Health - Cedar Park, TX

Full-time - Mid Level

Cedar Park, TX

Ambulatory Health Care Services

About the position

The Regional Operations Director (ROD) at IVX Health is responsible for overseeing the operations of multiple infusion centers in the Austin, TX area. This role involves full P&L accountability, managing both clinical and administrative staff, and ensuring high standards of patient care and satisfaction. The ROD will lead day-to-day operations, collaborate with various teams, and drive growth and efficiency within the organization.

Responsibilities

• Oversee day-to-day operations of the infusion centers, including being an on-call and escalation resource as needed
• Complete accountability for market P&L to include multiple centers with potential for new center expansion
• Lead clinical and non-clinical resources. Recruit, hire, train, coach and mentor team members
• Cultivate a culture of continuous improvement and excellence while implementing IVX policies and procedures to enhance the IVX patient experience
• Work cross-functionally with the central operations teams to root cause problem solve and identify opportunities for improvement
• Assist in site selection, development, build out and execution of opening new centers
• Effectively communicate and disseminate information to the region to drive results, engage staff and achieve business goals
• Ensure patient census growth through strategizing and collaborating with Business Development Managers
• Own all non-referring vendor relationships with drug reps, supervising physicians, non-profit partners, and others
• Maintain relationships with key referral sources and engage the community, participating in company sponsored events
• Maintain up to date understanding of industry trends and developments

Requirements

• Bachelor's degree in Business Management, Healthcare Management or related field
• Minimum 5 years management experience in a healthcare setting
• Multi-site management experience
• Experience managing a P&L
• Experience working directly with physicians, nurses, and clinical staff members
• Excellent organizational, consultative, analytical, and problem-solving skills
• Ability to collaborate and communicate at all levels of an organization
• Ability to multitask and adapt to fast-paced work environment
• Strong interpersonal skills and ability to adjust communication style to match audience
• Knowledge of basic medical terminology
• Proficiency with standard office software applications (Microsoft Office, Outlook, Teams, etc.)

Benefits

• Flexible work schedule that promotes a positive work-life balance
• 401(k) program with company-match
• Comprehensive Health, Dental, and Vision Insurance plans
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
• Voluntary Short-Term and Long-Term Disability Insurance
• Company-Paid Life/AD&D Insurance
• Tuition Reimbursement Program
• CEU Library
• Charitable Giving Match and Volunteer PTO Program
• Employee Referral Bonus Program
• True Patient Care - IVX Health has a 3:1 patient-clinician ratio