Regional Operations Director (ROD)

Ivx Health - Cedar Park, TX

Full-time - Senior

Cedar Park, TX

Ambulatory Health Care Services

About the position

Join Our Growing Team as a Regional Operations Director (ROD) in Austin, TX! As IVX Health continues to expand its footprint, we are seeking a dynamic Regional Operations Director (ROD) to lead our operations in the vibrant Austin, TX market. If you're passionate about healthcare, operational excellence, and building strong teams, this is your opportunity to make a lasting impact in a fast-growing organization. This is a full-time, salaried position with an opportunity for bonus. ABOUT US IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis, and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride. IVX Health is committed to providing world-class service and clinical excellence for all those we serve, ensuring our patients can continue to live their best lives. Growing our national footprint from 9 to over 100 infusion centers in the past five years, IVX Health continues to achieve record growth as we pursue becoming the nation's preferred destination for pharmaceutical care of complex chronic conditions. ABOUT THE ROLE As a Regional Operations Director (ROD), you will have full P&L responsibility for the market and oversee both clinical and administrative staff. You will manage day-to-day operations for multiple centers within the Austin market, ensuring the team's success and delivering the IVX Health operating model. Currently, there are three (3) infusion centers in Austin: Arbor Walk, Cedar Park, and Pflugerville, with plans to expand as patient volume grows. Working closely with clinical and operations leadership, you will ensure the highest standards of care are provided to our patients, resulting in market-leading patient satisfaction and outcomes. Additionally, you will collaborate with our Sales and Business Development team to build and maintain strong relationships with key referral sources in the Austin area.

Responsibilities

• Oversee day-to-day operations of the infusion centers, including being an on-call and escalation resource as needed
• Complete accountability for market P&L to include multiple centers with potential for new center expansion
• Lead clinical and non-clinical resources
• Recruit, hire, train, coach and mentor team members
• Cultivate a culture of continuous improvement and excellence while implementing IVX policies and procedures to enhance the IVX patient experience
• Work cross-functionally with the central operations teams to root cause problem solve and identify opportunities for improvement
• Assist in site selection, development, build out and execution of opening new centers
• Effectively communicate and disseminate information to the region to drive results, engage staff and achieve business goals
• Ensure patient census growth through strategizing and collaborating with Business Development Managers
• Own all non-referring vendor relationships with drug reps, supervising physicians, non-profit partners, and others
• Maintain relationships with key referral sources and engage the community, participating in company sponsored events
• Maintain up to date understanding of industry trends and developments

Requirements

• Bachelor's degree in Business Management, Healthcare Management or related field
• Minimum 5 years management experience in a healthcare setting
• Multi-site management experience
• Experience managing a P&L
• Experience working directly with physicians, nurses, and clinical staff members

Nice-to-haves

• Knowledge of basic medical terminology
• Proficiency with standard office software applications (Microsoft Office, Outlook, Teams, etc.)
• Excellent organizational, consultative, analytical, and problem-solving skills
• Ability to collaborate and communicate at all levels of an organization
• Ability to multitask and adapt to fast-paced work environment
• Takes initiative and capitalizes on all opportunities to improve department efficiency and effectiveness
• Strong interpersonal skills and ability to adjust communication style to match audience

Benefits

• Flexible work schedule that promotes a positive work-life balance
• 401(k) program with company-match
• Comprehensive Health, Dental, and Vision Insurance plans
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
• Voluntary Short-Term and Long-Term Disability Insurance
• Company-Paid Life/AD&D Insurance
• Tuition Reimbursement Program
• CEU Library
• Charitable Giving Match and Volunteer PTO Program
• Employee Referral Bonus Program
• True Patient Care - IVX Health has a 3:1 patient-clinician ratio