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Crown Laundry - Quitman, GA

posted 2 months ago

Full-time - Mid Level
Quitman, GA
Personal and Laundry Services

About the position

The Regional Operations Manager plays a crucial role within the Corporate Services Team, acting as an internal consultant to enhance operational efficiency across multiple plants. This position focuses on developing management talent, ensuring adherence to Crown processes, and collaborating with plant General Managers to improve overall plant performance and safety standards.

Responsibilities

  • Visit plants as needed and as directed by the GM or COO to provide operations expertise.
  • Serve as mentor and trainer for leads and supervisors in proper Crown procedures and technical acumen about the machinery and the industry.
  • Shadow designated employees and provide written assessments with recommendations to GM on needed improvements.
  • Document Crown Production and Operations processes and ensure they're being followed.
  • Complete Housekeeping and Safety checklists monthly or when visiting plants.
  • Conduct safety walkthroughs while on site and make recommendations as needed.
  • Create a Trip Agenda with the GM prior to visits and take extensive notes during the visit.
  • Meet with the GM at the conclusion of the visit for a verbal recap.
  • Complete the Visit Summary within 3 business days of each visit, including recommended follow-up items and timeframes.
  • Work with appropriate personnel on proper washer and dryer settings, ensuring operator training and understanding of changes.
  • Document reasons for changes and include them in the Visit Summary.
  • Work with COO to create a list of critical processes to document and review process maps with GM for training purposes.
  • Enhance communications with GMs and Maintenance as an internal consultant, observing and documenting improvements.

Requirements

  • 10+ years experience in laundry operations
  • Excellent organizational skills; documents completely
  • Exceptional knowledge of equipment and processes
  • Exceptional internal collaboration skills
  • Ability to travel extensively, 50% to 75% of the time
  • Good computer skills; proficiency in Microsoft suite of products, including Outlook and Excel.
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