Regional Operations Manager

$85,000 - $90,000/Yr

ABM Industries - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

Specialty Trade Contractors

About the position

The Regional Operations Manager at ABM Industries is responsible for overseeing the operational services work team within a designated region. This role focuses on ensuring productivity, customer service, and compliance with safety and quality standards. The manager will lead a team, monitor performance, and address client needs while maintaining a safe and efficient work environment.

Responsibilities

• Supervise the daily activities of operations team members.
• Set priorities for the team to ensure completion of tasks.
• Effectively recruit, manage, and lead a team with focus on maintaining the functionality and safety of operations.
• Participate in monitoring and developing team member performance, including evaluations, training, and recognition.
• Ensure work assignments and schedules meet department, facility, and contractual needs.
• Respond to client inquiries, requests, and concerns.
• Utilize company policies and guidelines to solve work problems.
• Ensure department training programs and recertification programs are being conducted within appropriate timeframes.
• Meet with clients to ensure needs and expectations are being met.
• Implement and manage quality control monitoring and safety programs; maintain a safe work environment.
• Achieve operational performance and functional service activities.
• Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.
• Monitor and maintain appropriate staffing levels and daily schedules.
• Special projects and other duties as assigned.

Requirements

• Bachelor's degree or equivalent experience.
• 1 to 3 years of experience in a related field.
• Ability to adjust work schedule as needed to support the operation.
• Ability to effectively lead a staff of direct reports.
• Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.
• Basic understanding of computer programs, including Microsoft Office.
• Ability to work in a fast-paced work environment.
• Ability to resolve issues under tight timeframes and pressure.
• Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
• Excellent team building and planning skills.
• Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.

Nice-to-haves

• Janitorial experience
• Warehouse experience

Benefits

• Comprehensive benefits package