Regional Operations Manager

$90,000 - $112,000/Yr

Pure Healthcare PLLC - Taylorsville, UT

Full-time - Mid Level

Taylorsville, UT

Ambulatory Health Care Services

About the position

The Regional Operations Manager is responsible for overseeing the operational success and strategic direction of multiple healthcare centers specializing in infusion therapy, memory care, and rheumatology across the states of Utah, Idaho, and Nevada. This role involves managing financial performance, compliance, team dynamics, and operational workflows to ensure a safe and compassionate environment for patients and a productive atmosphere for staff.

Responsibilities

• Create, track, monitor, execute and achieve clinic & infusion center budgets.
• Identify operating costs and operational capital budget needs in collaboration with providers and office managers.
• Complete ROI and justifications, submitting to DRO.
• Review monthly budget and identify areas of cost saving.
• Direct the compilation of and/or prepare operational or financial reports.
• Analyze progress, adverse trends and make appropriate recommendations and actions to stay on course with financial plan.
• Set regular cadence for sending daily, weekly, and monthly practice and organizational reports.
• Analyze day to day operations at each site to determine potential improvements to procedures and activities; develop and/or recommend supporting policies and procedures.
• Assist with employee screening and interviews.
• Work with the human resources department on successful onboarding of new employees.
• Handle general staff issues, complaints and concerns in a timely and confidential manner.
• Utilize KPI data to proactively manage practice and infusion centers, and develop and ensure implementation of corrective action plans based on results.
• Manage all office audits, practice reviews and reporting; hold regular staff meetings for designated clinics.
• Schedule and use staff appropriately across practice locations for optimal coverage whenever possible (vacations, sick etc.).
• Establish monthly schedules for providers and staff.
• Track and evaluate on a regular basis scheduling, practice revenues, staff competencies and training.
• Motivate and communicate appreciation, care, and trust.
• Create a positive, uplifting environment that engenders loyalty and commitment from staff.
• Cultivate clinic leadership, lead operational excellence, and deliver a patient experience that results in the highest levels of patient satisfaction and retention.

Requirements

• At least three years experience delegating tasks to a team.
• Bachelors degree or equivalent experience required.
• Ability to meet U.S. employment and eligibility requirements.

Nice-to-haves

• Medical background, i.e., nurse.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities