Regional Operations Manager

Great Day Improvements - Fenton, MO

Full-time - Mid Level

Fenton, MO

Specialty Trade Contractors

About the position

The Regional Operations Manager at Great Day Improvements is responsible for overseeing the installation and operations across multiple locations in the Plains region, which includes states such as Oklahoma, Nebraska, Iowa, Kansas, Arkansas, and Missouri. This role requires a strong background in project management, particularly in residential remodeling, and involves managing day-to-day operations, ensuring customer satisfaction, and maintaining profitability throughout the project lifecycle.

Responsibilities

• Manage day-to-day operations of multiple locations.
• Utilize in-house CRM system for job and project management.
• Oversee implementation of customer satisfaction processes.
• Responsible for job profitability, costing, and budgeting.
• Recruit, hire, and train teams based on capacity needs.
• Evaluate and monitor performance and quality standards of subcontractors.
• Train teams on proper installation procedures for all company products.
• Ensure safety standards are reviewed and implemented.
• Meet with customers to address complicated jobs or service problems.
• Maintain a rolling 30-day installation schedule.

Requirements

• Minimum of 5 years' experience in general management, preferably in the remodeling or residential construction industry.
• P&L responsibility preferred.
• Experience in team building and management preferred.
• Strong organizational, communication, and leadership skills.
• Process-oriented with excellent customer relations and problem-solving skills.
• Experience dealing with multiple trades and subcontractors.
• Competent in the use of technology; experience with MS Excel is a plus.
• Ability to travel regularly to all locations.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Paid holidays
• Vision insurance