Regional Ops System Manager

Deutsche Post DHL Group - Philadelphia, PA

Full-time - Senior

Philadelphia, PA

Couriers and Messengers

About the position

The Regional Ops System Manager at KLS Logistics is responsible for managing operational systems, processes, controls, and reporting to enhance performance and integrity across multiple sites and accounts. This role involves serving as a liaison between various stakeholders, implementing IT initiatives, and driving operational efficiency through data mining and project management. The position requires a strong focus on customer interaction and system optimization to meet operational objectives.

Responsibilities

• Manage operational systems, processes, controls, and reporting for multiple sites and accounts.
• Establish operational enhancements to improve user functionality and efficiency.
• Implement and control IT initiatives for the assigned area of responsibility.
• Serve as a systems liaison between operating divisions, vendors, customers, and internal departments.
• Interface between external customer systems and internal company systems to ensure data integrity.
• Work with customers to define and deliver operational requirements.
• Develop on-site Superuser for new and existing operations.
• Drive operational efficiency through data mining and project resource planning.
• Manage testing and training efforts for projects and new operations.
• Provide technical support for multiple operations and systems.

Requirements

• Bachelor's degree in IT or a similar field, or equivalent experience.
• 5-7 years of experience in supply chain, distribution, or a related field.
• Experience leading systems implementations and managing projects.

Nice-to-haves

• Experience with Warehouse Management Systems (WMS) and Freight Management Systems (FMS).
• Knowledge of data mining and reporting tools.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance