Regional Processing Manager - (Pulte Mortgage)

About the position

The Regional Processing Manager at Pulte Mortgage is responsible for leading a team of Loan Processors to expedite loan approvals and ensure timely closings for customers moving into their new homes. This role emphasizes driving efficiency and effectiveness within operations while fostering a positive team culture and employee engagement. The manager will collaborate with cross-functional teams to identify productivity opportunities and coach employees to develop their skills and knowledge in the mortgage industry.

Responsibilities

• Lead a team of Loan Processors to expedite loan approvals and ensure timely closings.
• Identify efficiency and productivity opportunities in collaboration with cross-functional managers.
• Drive results through effective leadership of the team's pipeline.
• Promote a positive and high-performing culture through teamwork.
• Communicate process enhancements and new initiatives effectively.
• Coach employees to develop their knowledge and skills.
• Ensure appropriate staffing through retention and hiring of top talent.
• Evaluate employee performance and implement performance plans as needed.
• Conduct bi-annual performance reviews and annual compensation planning.
• Address customer concerns using business acumen and interpersonal skills.
• Plan team and cross-functional events to promote engagement.

Requirements

• Minimum 5 years of leadership/management experience in mortgage fulfillment or a similar financial field.
• Strong understanding of the mortgage industry, guidelines, and practices.
• Commitment to quality control and compliance with regulatory and investor guidelines.
• High level of curiosity and problem-solving ability.
• Excellent verbal and written communication skills.
• Ability to think big picture for departmental and company benefit.
• Ability to generate and execute ideas for efficiency and productivity.
• Positive energy that contributes to a healthy work environment.
• High School diploma or equivalent; Bachelor's degree preferred.

Benefits

• Supportive leadership promoting growth and development.
• Flexible hybrid work schedule for work/life balance.
• Generous employee benefits and vacation policy.
• Stability and reliability from PulteGroup, the nation's 3rd largest homebuilder.
• Annual bonus eligibility based on performance objectives.