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Agrivision Equipment Group - Winterset, IA
posted 2 months ago
Full-time - Entry Level
Winterset, IA
11-50 employees
Merchant Wholesalers, Durable Goods
About the position
The Regional Product Support Specialist at AVE - PLP is a key role focused on providing exceptional support for precision agriculture technology. This position involves troubleshooting and resolving technology issues for customers and internal teams, ensuring a high level of customer satisfaction. The specialist will also create educational resources and maintain product knowledge to enhance customer readiness and support.
Responsibilities
- Setup and troubleshoot technology for various agricultural equipment including combines, sprayers, and tractors.
- Maintain up-to-date information on customer equipment related to company support packages.
- Proactively identify customer support needs and create solutions such as educational videos and instruction manuals.
- Maintain current product knowledge on all new/used equipment and their compatibility with technology integration.
- Support internal and external training on technology products and services.
- Act as a technical specialist for John Deere precision farming products.
- Exhibit outstanding communication skills and cooperate with other departments.
- Promote teamwork and maintain a positive attitude towards customers.
Requirements
- 2-5 years of experience in an agricultural-related role such as sales, service, or training.
- Prior experience with John Deere technology and support is preferred.
- Associate degree or higher in an agricultural-related major or equivalent experience.
- Solid communication skills to effectively resolve customer issues.
- Highly organized and sensitive to deadlines.
- Driven to achieve results with attention to detail and accuracy.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving abilities.
Nice-to-haves
- Previous experience and knowledge of large ag equipment or commercial/turf equipment.
