Regional Program Manager Deploy Americas

$125,400 - $226,200/Yr

Microsoft - Chicago, IL

Full-time - Mid Level

Chicago, IL

Publishing Industries

About the position

The Regional Program Manager Deploy Americas at Microsoft is responsible for overseeing the delivery of core infrastructure and foundational technologies for Microsoft's cloud services. This role involves creating and maintaining programs to identify best practices, managing end-to-end network project plans, and collaborating with various teams to ensure efficient operations across the Americas region. The position emphasizes a culture of safety, security, and compliance while empowering local teams and enhancing relationships with customers and vendors.

Responsibilities

• Create and maintain a program to identify best practices, design process and procedure documents, and socialize those across the Americas Region.
• Create lessons learned documentation, best practices, and innovations on existing process/procedures and tools to improve efficiencies and productivity in post-RNI activities.
• Utilize knowledge to train, equip, and empower local teams to build and maintain a network supporting their campus through its entire lifecycle.
• Collaborate with other Data Center Operation Regions and global teams to align post-RNI processes and procedures globally.
• Create and manage end-to-end network project plans and ensure on-time delivery.
• Empower a culture of safety, security, and compliance in all aspects of data center activities.
• Establish and enhance strong working relationships with customers in the network space.
• Collaborate directly with site management and third-party vendors at new campuses and data centers to align best practices and deliver new locations quickly and reliably.
• Plan, manage, and communicate end-to-end network project plans with stakeholders and teams.
• Perform day-to-day project check-in and update to manage project delivery and quality.
• Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
• Work with various Engineering, Operations, Electrical and Mechanical Engineers, Data Center Build Managers, and Regional Technical Infrastructure Managers during project planning and execution.
• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.

Requirements

• High School Diploma or equivalent AND 3+ years experience supporting IT equipment or related technology OR 4+ years experience supporting IT equipment or related technology.
• 3+ years' project management experience across large complex, cross-functional organizations.

Nice-to-haves

• Bachelor's degree in Business, Engineering, Information Technology, Computer Science, or equivalent work experience in project or program management and/or large-scale networks.
• Experience delivering large network or other IT hardware projects.
• Experience working with network technologies including TCP/IP, LAN/WAN, Routing, and Switching.
• 3+ years' experience in data center-related functions for large enterprise organizations.
• Networking certifications (e.g. CCNA, CCNP, etc.).
• Awareness of IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, CSI, etc.).
• Project or program management certifications (e.g. PMI, etc.).

Benefits

• Career Rotation Programs
• Diversity & Inclusion trainings and events
• Professional certifications