Regional Property & Community Manager

$66,376 - $72,935/Yr

Lokre Real Estate - Madison, WI

Full-time - Mid Level

Hybrid - Madison, WI

11-50 employees

About the position

The Regional Property & Community Manager at Lokre Real Estate is responsible for overseeing the leasing and property management of buildings in Madison, WI. This role emphasizes creating a community-driven living experience, engaging with tenants, and managing all community communications. The ideal candidate will be tech-savvy, possess excellent communication skills, and have a passion for hospitality and community engagement.

Responsibilities

• Property management and leasing
• Marketing
• Hospitality and Event Programming
• Inventory and Technology Management
• Leadership
• Work closely with our leadership team to develop and execute a leasing strategy
• Maximize tour volumes and conversions
• Tour potential members through the community while explaining all property details, membership information, and community information
• Promote and educate prospects on Lokre's values, amenities, processes and pricing
• Help applicants and their cosigners complete their screenings
• Conduct qualification review and preserve member confidentiality
• Report on weekly performance in team meetings and liaise with leadership team
• Become a process expert and help us iterate through experimentation and suggestion
• Shift schedules may require weekend availability for tours
• Proactively create and manage quarterly property marketing goals, integrated strategy, plans and calendars with a focus on expanding brand awareness and audience reach, driving community engagement, and increasing leases
• Create and execute a strong content and organic/paid social media strategy, social channels, advertising, email communications, and live content capture on property
• Market the building to local businesses that would have employees that could benefit from our product offering
• Oversee all aspects of the member experience
• Executes initiatives designed to improve member/guest experience and reduce churn
• Develop community initiatives designed to increase inclusivity and connect members
• Conduct a daily walkthrough of common spaces, ensuring cleanliness, inventory and room functions are up to standard
• Conduct member surveys to draw insights on improved service offerings
• Cultivate relationships with members and proactively identify their needs
• Ensure a gracious arrival experience for all new members, prospective members and guests of members while maintaining the necessary level of building security
• Solve member-related issues to ensure a cohesive community and manage member expectations
• Meet with members to resolve issues and administer to other complex issues
• Design and implement rules, guidelines and best practices for the community to optimize member experience
• Plan, organize and execute creative events on a weekly basis
• Manage the monthly programming budget, ensuring maximum impact for dollars spent
• Create dynamic events schedule, with weekly, monthly and quarterly initiatives. Weekly events should be focused on fostering connections amongst members
• Track attendance and engagement to gain insight for future events

Requirements

• BA / BS or equivalent. Major in Hospitality, Event Management or Business is preferred but not required.
• Experience in hospitality, event planning, marketing, startups, consulting or related experience with strong operational focus a plus.
• Excellent interpersonal and networking skills.
• Management experience preferred.
• Hospitality, event planning or customer service experience preferred.
• Passion for events, hospitality and community.
• Thrive in a fast paced environment while maintaining excellent attention to detail.
• Strong organization skills with the ability to multitask projects through from start to finish.
• Strong communication, organization and project management skills.
• Assertive personality. Must have a strong drive to develop those around you, being an inspirational leader.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• A high level of integrity, perseverance and humility
• A passion for community and 'member-first' customer service
• Passionate, self-starting, intelligent, dedicated, efficient
• And you love to have fun :) We do too :)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off