Regional Sales and Operations Manager

Orangetheory Fitness - Northern California - #0195 - Concord, CA

Full-time - Mid Level

Concord, CA

About the position

The Regional Sales and Operations Manager (RSOM) at Orangetheory Fitness is responsible for ensuring operational excellence across multiple studio locations in Northern California. This role involves overseeing the management team, driving sales performance, and leading staff development initiatives. The RSOM will work closely with studio managers and the leadership team to implement sales strategies, enhance customer service, and maintain the overall health of the facilities.

Responsibilities

• Oversee and support Studio Management, Sales, and Fitness teams to exceed all membership, KPI, and EBITDA goals.
• Manage, monitor, coach/develop, and evaluate the performance of managers and staff.
• Work with Studio Managers to manage and exceed all OTF sales goals.
• Oversee the sales process and systems with all staff.
• Lead and coordinate initial and ongoing sales drivers (studio events, outreach).
• Direct sales through company-required outreach programs.
• Monitor the recruiting, hiring, training, and scheduling of OTF studio staff.
• Assist Studios in building and maintaining OTF class size through scheduling optimization.
• Train and mentor employees for ongoing success and future growth.
• Develop a high-energy culture through contests and incentive-based motivation.
• Ensure Orangetheory branding through consistency and continuity in all actions.
• Manage disciplinary actions involving all OTF studio employees with the assistance of the Human Resources Department.
• Meet performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facilities maintenance.
• Conduct 90 Day Evaluation and annual OTF staff performance reviews.
• Enforce OTF corporate policies, business practices, systems, and processes.
• Provide effective decision-making regarding customer service issues.
• Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
• Ensure that the facilities are clean, maintained, and operationally sound.
• Send weekly summary reports of Regional Management productivity.
• Submit monthly schedule of visits and trainings prior to the first of the month.

Requirements

• Bachelor's Degree and 3-5 years of previous management experience; or equivalent combination of education and experience.
• Proficiency in Microsoft Word, Excel, PowerPoint, and general computer skills.
• Fitness industry experience preferred.

Nice-to-haves

• Experience in sales coaching and staff development.
• Strong analytical skills and project management experience.

Benefits

• Health insurance
• 401(k)