Regional Sales and Operations Manager

Orangetheory Fitness - Northern California - #0195 - Pacifica, CA

Full-time - Mid Level

Pacifica, CA

About the position

The Regional Sales and Operations Manager (RSOM) is responsible for ensuring operational excellence at Orangetheory Fitness studio locations within designated cities. This role involves overseeing the management team, driving sales performance, and leading the hiring, training, and development of studio staff. The RSOM collaborates with the leadership team to implement marketing strategies and enhance sales, while fostering a high-energy culture and ensuring adherence to corporate policies.

Responsibilities

• Oversee and support Studio Management, Sales, and Fitness teams to exceed membership, KPI, and EBITDA goals.
• Manage, monitor, coach/develop, and evaluate the performance of managers and staff.
• Work with Studio Managers to manage and exceed all OTF sales goals.
• Oversee the sales process and systems with all staff.
• Lead and coordinate initial and ongoing sales drivers (studio events, outreach).
• Direct sales through company-required outreach programs.
• Monitor the recruiting, hiring, training, and scheduling of OTF studio staff.
• Assist Studios in building and maintaining OTF class size through scheduling optimization.
• Train and mentor employees for ongoing success and future growth.
• Develop a high-energy culture through contests and incentive-based motivation.
• Ensure Orangetheory branding through consistency and continuity in all actions.
• Manage disciplinary actions involving all OTF studio employees with the assistance of the Human Resources Department.
• Meet performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facilities maintenance.
• Conduct 90 Day Evaluation and annual OTF staff performance reviews.
• Enforce OTF corporate policies, business practices, systems, and processes.
• Provide effective decision-making regarding customer service issues.
• Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
• Ensure that the facilities are clean, maintained, and operationally sound.
• Send weekly summary reports of Regional Management productivity.
• Submit monthly schedule of visits and trainings prior to the first of the month.

Requirements

• Bachelor's Degree and 3-5 years of previous management experience, or equivalent combination of education and experience.
• Proficiency in Word, Excel, PowerPoint, and general computer expertise.
• Fitness industry experience preferred.

Nice-to-haves

• Experience in sales coaching and staff development.
• Strong analytical ability and leadership skills.
• High level of self-motivation and attention to detail.