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Regional Service Manager
Bonded Filter Co - Saint Louis, MO
posted 2 months ago
About the position
The Regional Service Manager (RSM) at BFC Solutions is responsible for providing technical support and leadership to a team of Filter Technicians across multiple locations, including St. Louis, Kansas City, and Bentonville. This role involves both remote and field management, ensuring exceptional customer service and safety practices while overseeing service delivery and team performance. The RSM will play a crucial role in training new hires, managing labor efficiency, and fostering a positive team environment.
Responsibilities
- Learn all relevant programs/software to perform daily work functions (ADP Workforce, CRM, ARI, Queries, Dashboards, etc.)
- Review routing plans weekly and approve time sheets/expenses
- Monitor overtime and train new hires
- Spearhead service delivery of new projects/customers
- Perform Safety/Quality audits on every technician
- Develop and foster safe work practices and discuss safety regularly with the team
- Plan and run daily huddle calls
- Implement expectations of all subordinates and review performance daily
- Manage and balance labor spend/efficiency
- Develop a positive team environment
- Answer all phone calls and return all email correspondence in a timely manner
- Work alongside technicians on their routes to build rapport
- Support internal staff, service technicians, customers, and sales staff with technical questions
- Perform all management responsibilities like hiring, interviewing, mentoring, training, and developing service technicians
- Address and mediate complaints and resolve problems on the site/local level
Requirements
- Minimum 2 years related Field Service leadership experience
- Experience in facilities, construction or HVAC industries preferred
- College Degree preferred
- Bilingual highly desired
- Excellent verbal and written communication skills
- Strong mechanical and mathematical skills
- Possess and maintain a valid driver's license and clean driving record
Nice-to-haves
- Knowledge of the area highly desired
- Potential for required overnight travel
Benefits
- Medical, dental and vision insurance
- 401k with match
- Life insurance
- PTO and paid holidays
- Company vehicle
