Regional Supervisor

$60,000 - $60,000/Yr

Baskin Robbins - Richland Center, WI

Full-time - Mid Level

Richland Center, WI

51-100 employees

Food Services and Drinking Places

About the position

The Regional Supervisor at Dunkin' / Baskin-Robbins is responsible for overseeing the operations, safety, systems, growth, and development of multiple restaurant locations within a designated region. This role involves training and developing restaurant managers, ensuring compliance with company standards, and driving performance metrics to achieve business goals. The position offers a structured training program leading to certification and opportunities for career advancement within the company.

Responsibilities

• Coaching and developing Restaurant Managers to effectively manage a singular restaurant.
• Communicating and confirming understanding of company goals, expectations, and initiatives to Restaurant Managers.
• Leading and developing high-performing Management Team Members through recruitment, onboarding, training, and performance management.
• Promoting an environment focused on guest satisfaction and addressing feedback.
• Ensuring compliance with company, brand, state, and federal requirements through regular reporting and task completion.
• Identifying and resolving issues in a timely manner and guiding Restaurant Managers in implementing solutions.
• Understanding and evaluating competition to address business opportunities and oversee marketing initiatives.
• Communicating results, recognizing top performance, and encouraging a collaborative environment within the area.
• Ensuring compliance with applicable laws within the district.

Requirements

• Five years of previous leadership experience in retail, restaurant, or hospitality management is required.
• Strong understanding of company financials and ability to influence positive change in key restaurant metrics.
• Excellent organization and effective follow-up skills with teams.
• Ability to produce professional and clear communication, both written and spoken.
• Demonstrates honesty, integrity, and a positive influence.
• Ability to identify, attract, recruit, and retain individuals with leadership and managerial talent.
• Good time-management and problem-solving skills.

Nice-to-haves

• Experience in multi-unit management.
• Knowledge of food safety regulations and compliance standards.

Benefits

• Health Benefits (health, dental, and vision)
• 401k and 401K matching
• Short- and Long-Term Disability
• Flexible Spending Account
• Life Insurance
• Paid time off
• Paid training
• Use of Company Automobile
• Use of Company Phone
• Use of Company Laptop
• Scholarship Opportunities (up to $3,000 per employee per year)
• Flexible Schedules
• Employee Assistance Program
• Employee Discounts
• Annual Apparel Gifts
• Invited to attend Corporate Meetings and Events with opportunities to earn cash and prizes.