Altium Packaging - Remote, OR
posted 3 months ago
The Regional Supply Chain Manager is a pivotal role within Altium Packaging, responsible for overseeing the customer order fulfillment process across their designated region. This position requires a deep understanding of various aspects of Supply Chain Management, including Order Management, Sales Inventory & Operations Planning (SI&OP), Scheduling, and Inventory Management. The Regional Supply Chain Manager will be accountable for driving success and fostering continuous improvement within their team, ensuring that customer satisfaction is prioritized and achieved through effective management and strategic planning. In this role, the manager will lead and coach a team of 8-12 Customer Service Representatives and Fulfillment Specialists, creating a high-performing team that is capable of handling the complexities of supply chain operations. The manager will serve as the single point of contact for an average of 5 strategic customers, employing system metrics to measure regional customer service performance and analyzing data to make informed decisions. Acting as a liaison between internal and external stakeholders, the Regional Supply Chain Manager will drive customer satisfaction and Net Promoter Score (NPS) by resolving major supply issues proactively and efficiently. The position also involves overseeing production scheduling activities to ensure product availability aligns with appropriate inventory targets. Regular communication with key customers will be essential to convey current inventory positions and upcoming production schedules. Additionally, the manager will oversee all SI&OP strategic planning activities within the region and manage the capacity planning process, ensuring that operations are optimized for inventory management.