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Anywhere Real Estate - Columbus, OH
posted 2 months ago
About the position
The Regional Support Specialist (RSS) plays a vital role in providing administrative, operational, and customer service support to Coldwell Banker Real Estate branch offices, leaders, and agents. This position involves collaborating with various departments to ensure smooth office operations, supporting agents with their transactions, and fostering a positive office culture. The RSS team is responsible for enhancing the overall experience for agents and clients, thereby contributing to the success of the organization.
Responsibilities
- Ensure all items in the office remain in working order in collaboration with facilities and IT partners.
- Maintain sufficient stock and organization of office supplies and distribute mail.
- Provide white-glove service for agents and clients visiting the offices.
- Support agents with technology, process, or operational questions.
- Promote a friendly and inclusive office culture that reinforces the agent value proposition.
- Assist with the agent onboarding process as needed.
- Ensure efficient and accurate processing of agents' transactions, including timely commission payments and avoiding adjustments.
- Follow up on missing documentation or escalate transactional issues as needed.
- Perform database entry and updates for MLS and Transaction Manager to ensure compliance and timely commission payments.
- Support the Branch Manager with office promotional items, sales meetings, and new agent orientations.
Requirements
- 1 or more years of customer service experience preferred.
- Prior real estate office experience preferred.
- Strong written and verbal communication skills.
- Technologically proficient in various operating systems on PCs and Macs and able to navigate computer software.
- Proficiency with Microsoft Office.
- Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams.
- Customer-focused and delivery-oriented with the ability to multi-task.
- Willingness to be nimble and adjust priorities as needed.
- Ability to travel to additional offices in the region as needed.
