Anywhere Real State - Encinitas, CA
posted 4 days ago
About the position
The Regional Support Specialist (RSS) provides critical administrative, operational, and customer service support to our Coldwell Banker Real Estate branch offices, leaders, and agents. The RSS will work primarily in one location and will occasionally be asked to support other local offices. They will provide support digitally and in-person including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration & customer service. In addition, they are responsible for ensuring the agents are supported in their marketing efforts especially social media strategy and supporting our marketing programs. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.
Responsibilities
- Ensure all items in the office remain in working order in collaboration with facilities and IT partners
- Ensure needed office supplies are sufficiently stocked and organized, and mail is distributed
- Greet and direct agents/customers as needed
- Provide white-glove service for agents and clients visiting our offices
- Support agents with any technology, process, or operationally related questions
- Promote a friendly, inclusive office culture that reinforces our agent value proposition
- Work with Agent Onboarding Team to support agent onboarding process
- Ensure agents' transactions are complete for compliance and processed efficiently and accurately
- Ensure commission payments are timely and adjustments are avoided
- Scan physical checks as needed
- Point of contact for following up on missing documentation or escalation of transactional issues
- Perform database entry and updates in MLS and Transaction Manager
- Review systems of Trident and Transaction Manager, submitting issue resolutions through OnBase
- Support Branch Manager with maintaining office promotional items, sales meetings, new agent orientations, and light social media marketing
Requirements
- 1 or more years customer service experience preferred
- Prior Real Estate office experience preferred
- Experience with marketing support, including marketing tools and social media preferred
- Strong written and verbal communication skills
- Technologically proficient in all areas including familiarity with various operating systems on PCs and Macs
- Ability to navigate computer software
- Proficiency with Microsoft Office
- Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams
- Customer focused and delivery oriented
- Ability to multi-task
- Willingness to be 'nimble' and adjust priorities as needed
- Ability to travel to additional offices in the region on an as needed basis
