Anywhere Real Estate - Kent, WA
posted 2 months ago
Full-time - Entry Level
Kent, WA
1,001-5,000 employees
Real Estate
About the position
The Regional Support Specialist (RSS) plays a vital role in providing administrative, operational, and customer service support to Coldwell Banker Real Estate branch offices, leaders, and agents. This position is essential in ensuring the smooth operation of the offices, assisting agents with transactions, and promoting a positive office culture. The RSS team collaborates across various offices to enhance agent experiences and drive the success of the organization.
Responsibilities
- Ensure all items in the office remain in working order in collaboration with facilities and IT partners.
- Maintain sufficient stock and organization of office supplies and distribute mail.
- Greet and direct agents/customers as needed.
- Provide white-glove service for agents and clients visiting the offices.
- Assist agents with technology, process, or operational questions.
- Promote a friendly, inclusive office culture that reinforces the agent value proposition.
- Support the Agent Onboarding Team as needed.
- Ensure efficient and accurate processing of agents' transactions and timely commission payments.
- Scan physical checks as needed and follow up on missing documentation or transactional issues.
- Perform database entry and updates for MLS and Transaction Manager.
- Support the Branch Manager with promotional items, sales meetings, and new agent orientations.
Requirements
- 1 or more years of customer service experience preferred; prior real estate office experience preferred.
- Strong written and verbal communication skills.
- Technologically proficient in various operating systems on PCs and Macs.
- Proficiency with Microsoft Office.
- Ability to communicate effectively with different audiences, including agents and branch managers.
- Customer-focused and delivery-oriented with the ability to multi-task.
- Willingness to be nimble and adjust priorities as needed.
- Ability to travel to additional offices in the region as needed.
