Regional Support Specialist - Temecula, CA

Anywhere Real Estate - Temecula, CA

Full-time - Entry Level

Temecula, CA

501-1,000 employees

Real Estate

About the position

The Regional Support Specialist (RSS) plays a vital role in providing administrative, operational, and customer service support to Coldwell Banker Real Estate branch offices, leaders, and agents. This position is essential in ensuring the smooth operation of the offices, assisting agents with transactions, and promoting a positive office culture. The RSS collaborates with various departments and partners to enhance the overall efficiency and effectiveness of the branch operations.

Responsibilities

• Ensure all items in the office remain in working order in collaboration with facilities and IT partners.
• Maintain sufficient stock and organization of office supplies and distribute mail.
• Greet and direct agents/customers as needed.
• Provide white-glove service for agents and clients visiting the offices.
• Support agents with technology, process, or operational questions.
• Promote a friendly, inclusive office culture that reinforces the agent value proposition.
• Assist with the agent onboarding process as needed.
• Ensure efficient and accurate processing of agents' transactions, including timely commission payments.
• Scan physical checks as needed and follow up on missing documentation or transactional issues.
• Perform database entry and updates in MLS and Transaction Manager.
• Ensure compliance and timely commission payments for agents' transactions.
• Review systems like Trident and Transaction Manager, submitting issue resolutions through OnBase.
• Support the Branch Manager with office promotional items, sales meetings, and new agent orientations.

Requirements

• 1 or more years of customer service experience preferred; prior real estate office experience preferred.
• Strong written and verbal communication skills.
• Technologically proficient in various operating systems on PCs and Macs and able to navigate computer software.
• Proficiency with Microsoft Office.
• Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams.
• Customer-focused and delivery-oriented with the ability to multi-task.
• Willingness to be nimble and adjust priorities as needed.
• Ability to travel to additional offices in the region as needed.