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TEKsystems - Cheshire, CT
posted 2 months ago
Full-time - Entry Level
Cheshire, CT
10,001+ employees
Professional, Scientific, and Technical Services
About the position
The Regional Support Specialist (RSS) plays a vital role in providing administrative, operational, and customer service support to Coldwell Banker Real Estate branch offices, leaders, and agents. This position involves collaborating with various departments to ensure smooth operations, processing agent transactions, and enhancing office culture. The RSS team is dedicated to helping agents succeed by offering exceptional service and support.
Responsibilities
- Ensure all items in the office remain in working order in collaboration with facilities and IT partners.
- Maintain sufficient stock and organization of office supplies and distribute mail.
- Greet and direct agents/customers as needed.
- Provide white-glove service for agents and clients visiting the offices.
- Support agents with technology, process, or operationally related questions.
- Promote a friendly, inclusive office culture that reinforces the agent value proposition.
- Assist with the agent onboarding process as needed.
- Ensure efficient and accurate processing of agents' transactions, including timely commission payments and avoiding adjustments.
- Scan physical checks as needed and follow up on missing documentation or escalate transactional issues.
- Perform database entry and updates in MLS and Transaction Manager, ensuring compliance and timely commission payments.
- Support the Branch Manager with maintaining office promotional items, sales meetings, and new agent orientations.
Requirements
- 1 or more years of customer service experience preferred; prior real estate office experience preferred.
- Strong written and verbal communication skills.
- Technologically proficient in various operating systems on PCs and Macs and able to navigate computer software.
- Proficiency with Microsoft Office.
- Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams.
- Customer-focused and delivery-oriented.
