Regional System Administrator

Balchem - Montvale, NJ

Full-time - Mid Level

Montvale, NJ

1,001-5,000 employees

Chemical Manufacturing

About the position

The Regional System Administrator serves as the primary contact for troubleshooting and maintaining server hardware, software, and peripheral devices. This role involves routine and emergency maintenance of IT systems, ensuring timely resolution of user issues, and effective communication with end-users and IT staff. The administrator is expected to exercise independent judgment and maintain a positive attitude while working collaboratively with the team.

Responsibilities

• Assist in the maintenance of servers, ethernet networks, network cabling, and other related equipment, devices, and systems
• Install, configure, and maintain servers, switches and other enterprise equipment
• Follow standard operating procedures, best practices and regulatory policies; accurately log and document activities and information using help desk software and other tools
• Take ownership of and work to resolve user issues, requests and tickets submitted through the help desk system
• Answer staff questions, concerns and issues in person, by phone and via ticket system on all company supported applications
• Install, image, and configure desktop and laptop computers, networks and direct attached printers for current and new end users
• Diagnose and resolve technical hardware and software issues including affected desktops, laptops, and printers as well as servers, switches, and network-based devices
• Assist and mentor first-level Help Desk Technicians as required
• Assist other IT staff members in the implementation of major system changes, network redesign and system integrations
• Document all new installations, configurations and changes made to any network, server, telephony systems
• Research, investigate, and document user questions, problems and concerns using available information resources
• Document & research commonly occurring issues and fixes
• Work with vendors in a collaborative manner to resolve issues and bring about product enhancements
• Learn fundamental operations of commonly used software, hardware, and other equipment
• Understand complexity and interdependencies of the various systems, applications and infrastructure deployed in support of information technology services
• Follow all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards
• Other duties as assigned

Requirements

• BS degree or equivalent certification(s) (MCSA, MCSE, CCNA, A+, Net +, Sec +)
• Minimum of 2 years of Information Technology experience
• Ability to build a rapport with and elicit problem details from end users as well as troubleshoot in a productive and efficient manner
• Knowledge of network protocols including TCP/IP
• In-depth knowledge of Microsoft Operating systems including Windows 10, Windows 11, Windows Server 2016/2019/2022
• Knowledge of group-based access control and file/application permissions principles
• Knowledge of or experience with virtualization technology
• Ability to travel at least 2 times per quarter to other facilities to assist in projects, implementations and preventative maintenance
• Experience with telephony concepts and equipment, ShoreTel/Mitel preferred
• Demonstrated interpersonal skills and abilities, particularly the ability to communicate technical information to non-technical personnel
• Experience using and supporting Microsoft Office products
• Skills at organizing resources and establishing priorities
• Ability to learn, install, configure and maintain various types of hardware and software
• Willingness and ability to work weekend or late evening hours as required
• Capability to be self-sufficient as the sole IT staff member in a moderate size office/plant environment, yet recognizing when to reach out for guidance or assistance
• Ability to assess the impact, urgency and importance of an issue and act or escalate accordingly