Regional Training Specialist

Shields Health Solutions - Sutter, CA

Full-time - Mid Level

Sutter, CA

Ambulatory Health Care Services

About the position

The Regional Training Specialist will report to the Regional Director of Operations and is responsible for conducting both new hire and ongoing functional training as well as quality assurance audits, primarily but not limited to our Pharmacy Technicians, Patient Support Center Representatives, and Pharmacy Liaisons.

Responsibilities

• Provide Classroom Training for all new liaisons and pharmacy technicians.
• Provide 'Liaison Perspective' training for new Pharmacists and other members of the Shields Business team when requested.
• Provide in Clinic Training support for new liaisons.
• Provide continuing education for existing liaisons.
• Develop written training materials covering all key components of Liaison role.
• Best Practices for Prior Authorization Log.
• Best Practices for Financial Assistance.
• Best Practices for Therigy.
• Best Practices for working with TelemetryRX.
• Coordinate Training schedule for New Liaisons with Manager of Patient Services.
• Develop training Program for National Integration Liaisons.
• Develop training Program for Liaison Managers (Manager of Patient Services).
• Continue to develop and coordinate efficient Liaison/PSC Technician/Pharmacy Technicians Training Program in collaboration with Director of Training, Senior Director of Pharmacy Services, Regional Liaisons and Liaison Managers.
• Provide regular review of PA/FA log and Therigy for new liaisons.
• Report to managers as appropriate and offer suggestions for continuous improvement.
• Other duties as assigned.

Requirements

• Strong interpersonal skills, strong verbal and written communication skills.
• Highly proficient in systems such as MS Office (e.g., Word, Excel), EMR systems (e.g., EPIC, Cerner, or Meditech), and dispensing systems (e.g., QS1, RX30, or Computer Rx).
• A passion for helping patients.
• Organized, high-integrity, attention to detail, ability to multi-task and work independently, dependable, quality focus, empathetic, good listener/communicator, able to effectively transfer knowledge to others.
• Energetic, outgoing, highly motivated team player.
• Discretion and confidentiality are essential as position deals with highly sensitive and private data.
• Broad knowledge of specialty disease states and medications is optimal.

Nice-to-haves

• Prior training experience is a plus.