Regional Vice President of Operations and Sales - Senior Living

Discovery Senior Living - Philadelphia, PA

Full-time - Senior

Philadelphia, PA

10,001+ employees

Nursing and Residential Care Facilities

About the position

Discovery Senior Living, a prominent leader in the senior housing sector, is seeking a Vice President of Operations and Sales to support its East Coast region. This role is pivotal in managing a select portfolio of upscale Independent Living, Assisted Living, and Memory Care communities, ensuring operational and financial success. The Vice President will be responsible for achieving resident satisfaction, occupancy, and revenue goals across the communities. This position requires a strategic leader who can communicate a clear, resident-focused vision and implement programs to enhance resident satisfaction based on annual surveys. The Vice President will manage the Executive Directors of each community, holding them accountable for meeting specific community and organizational goals. This includes developing plans to meet Net Operating Income (NOI) expectations and ensuring that budgeted revenues are achieved or exceeded by maximizing occupancy. The role also involves reviewing monthly financial statements and collaborating with Executive Directors to address any deficiencies. A strong understanding of the competitive landscape is essential, as is the ability to maintain relationships with capital partners, acting as the primary point of contact. The position requires a significant presence in the communities, with the Vice President expected to spend four days a week on-site, while the remaining time will be spent at the corporate office. Supervisory responsibilities include overseeing recruitment, hiring, and employee relations for Community Leaders, ensuring compliance with financial goals established in the approved Operating Budget. The Vice President will also promote teamwork and the development of management skills within the regional team, fostering a culture of collaboration and best practices.

Responsibilities

• Manage the organization's operations by directing and coordinating activities consistent with established goals, objectives, and policies of Discovery Senior Living.
• Communicate a clear, resident-focused vision to communities.
• Review annual resident satisfaction surveys and develop programs to ensure and increase resident satisfaction.
• Manage the Executive Director of each community and hold them accountable for achieving community-specific and organization-wide goals.
• Develop plans to meet Net Operating Income (NOI) expectations with each Executive Director.
• Ensure budgeted revenue is achieved or exceeded by maximizing occupancy.
• Develop and execute plans to increase occupancy across communities.
• Review monthly financial statements and implement plans of action with Executive Directors for deficiencies.
• Maintain strong knowledge of competition and interact frequently with capital partners, acting as the first point of contact.
• Build and maintain relationships with capital partners and be a visible presence in the communities.

Requirements

• A minimum of a Bachelor's degree in a related field.
• A minimum of ten years' experience in a Senior Living leadership role that includes Sales/Operations responsibilities.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off and paid holidays.
• Participation in a 401(k) plan with company match.
• Employee Assistance Program.
• Accident insurance policies.