Regional Vice President of Operations, West Region

Full-time - Senior

Hybrid - Atlanta, GA

Accommodation

About the position

Provide overall leadership and vision for the L&L category in the market; (relevant to the brands in your portfolio) understanding what constitutes success for the category, relentlessly focusing on executing the priorities for the market aligned with the overall business agenda. The role provides a critical interphase between the General Manager and ownership to ensure hotels meet performance targets and needs of the owner are met. The RVP is the primary above property point of contact for the owner and is the first point of escalation of owner issues.

Responsibilities

• Drive accountability for General Managers at the hotel level and Regional Directors of Operations at the area level to ensure they are actively involved and engaged and own the delivery of results in every aspect of the operation.
• Demonstrate an understanding of each brand, its brand standards, culture and hallmarks, recruiting and leading GM's who are guest obsessed, performance builders, commercial entrepreneurs and powerful connectors and are focused on executing corporate programs, tools and systems to drive hotel revenues, quality and service levels and maximize hotel performance.
• Drive the operational excellence agenda including adoption of all IHG Winning Metrics tools and processes, optimizing hotel organization design/ headcount in partnership with HR, to improve commercial performance and guest experience.
• Drive a culture of learning into the hotels to better develop our GMs and their team to better support our team and develop our talent from inside.
• Lead GMs in creating an inclusive brand culture where every team member is valued and able to perform at their best through developing and implementing targeted hotel action plans and initiatives to improve Guest Heartbeat and Employee Engagement.
• Attract and develop representative internal and external pipelines of L&L GM's to meet future growth aspirations within the brand and wider L&L category.
• Drive and seek out opportunities to improve commercial and financial performance, whilst balancing risk.
• Implement L&L brand relevant strategies to maximize the performance and profitability of the hotels within the estate whilst maintaining brand standards and organizational values.
• Grow and manage trusted relationships with existing and new owners and key stakeholders in the market, demonstrating credibility through the successful operation of existing L&L properties enabling open and honest dialogue and the creation of opportunities for future hotel developments.

Requirements

• Bachelor's degree in Hotel Administration or equivalent
• 10+ years or more of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience.
• Understanding of hotel operations, multi-unit leadership and owner economics
• Hotel operational experience: proven understanding of how to drive operational excellence.
• Experience of working in the Luxury & Lifestyle category
• Significant experience working with sophisticated / institutional owners.
• Leading and improving operational capabilities of a team
• Experience working in a Matrix organization across multiple stakeholders a plus.
• Multiyear experience working above property preferred.
• Excellent understanding of the L&L category, IHG brands and competition
• Strong operations knowledge of F&B a big plus
• Business smart, commercially savvy and a strategic thinker
• Strong leadership skills
• Track record of attracting, coaching and developing talent
• Powerful connectors and skilled communicators, builds trusting relationships.
• Ability to initiate and lead change.
• Ability to lead senior leaders.
• Ability to leverage a large matrixed organization

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401K
• Bonus pay (as applicable)